Coordinator, Leasing

1 week ago

Calgary, Canada FirstService Residential Full time

**Job description**

**The Company**

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

**Essential Duties & Responsibilities**

Reporting to the Portfolio Manager, the Leasing Agent carries out the administration and execution of the day-to-day leasing services and strategies in all assigned residential property enterprises. The Leasing Agent is a highly responsible individual who enjoys a variety of tasks all while ensuring a high level of customer service is maintained at all times.

**Leasing**
- Responsible for ensuring all property management policies, procedures, and operations are executed to FirstService Residential Standards
- Participate in the full leasing process
- Maintain a comprehensive and up to date knowledge of the portfolio, including availability, vacancy, suite layouts, common areas, amenities, parking, etc
- Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
- Inspect all vacant suites on a regular to ensure they are in Rent Ready condition
- Conduct credit checks using RentCheck
- Assist with managing the renewal and retention program including providing recommended pricing to Property Manager

**Marketing**
- Assist Marketing Manager with execution of property marketing and leasing plan
- Conduct regular market research surveys and provide input on pricing and strategy with a goal of maximizing revenue and minimizing vacancy loss
- Provide key input into the marketing program and maintain all marketing material to ensure it is up to date and current; be available to attend marketing campaigns such as open houses.
- Attend Community events to continue to build strong relationships within the community.

**Customer Service**
- Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
- Handle resident concerns an inquiries with a goal of 100% satisfaction.
- Respond to all resident inquiries concerns within a 48 hour window
- Foster a strong customer service culture amongst all team members
- Ensure resident move-ins and move-outs are efficient, timely and ensuring diligence on recoveries.

**Administration and Reporting**
- Provide updated and accurate vacancy reports to the Property Manager upon request.
- Issue and deliver notices such as violation notice, notice to enter, termination notices by approved method.
- Review weekly availability reports
- Review monthly reports as provided by Property Manager
- Ensure compliance with the Residential Tenancies Act in all procedures.
- Attend Community events to continue to build strong relationships within the community.

**Office Management**
- Complete administrative support as required, including courier and mail handling
- Maintain digital and physical filing systems within office, Yardi, and MS Teams environment
- Maintain all resident information in accordance with privacy regulations and legislation

**Additional Duties & Responsibilities**
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.

**Health and Safety**
- Ensure compliance with all legislation (Municipal, Provincial and Federal), including but not limited to: Residential Tenancies Act of Alberta, Alberta Labour Relations Code, Alberta Occupational Health and Safety Act, Alberta Minimum Housing and Health Standards, Alberta Fire Code
- Comply with all requirements when a Public State of Emergency is

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