Leasing Associate

6 months ago

Calgary, Canada Zen Residential Full time

**Company Overview**:
Zen Residential Property Management is a distinguished and forward-thinking property management company dedicated to providing exceptional residential experiences to our tenants and property owners. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted leader in the industry. Our mission is to create harmonious living environments that inspire comfort, convenience, and a sense of community.

**Role Overview**:
As a Leasing Associate, you will play a pivotal role in the leasing and overall management of residential units. Your primary responsibility will be leasing, but you will also be involved in various operational aspects. You will lead a part-time associate and collaborate with cross-functional teams to ensure the property's success.

**Responsibilities**:
**1. Leasing and Move-Ins**:

- Execute effective marketing strategies to attract prospective tenants.
- Manage move-in processes, ensuring a seamless transition for new tenants.

**Tenant Relations**:

- Build and maintain positive tenant relationships by providing outstanding customer service, addressing inquiries, concerns, and maintenance requests promptly and professionally.

**Lease Administration**:

- Manage lease agreements, including new leases, renewals, and terminations. Ensure lease terms are accurately documented, and rental payments are collected on time.

**Rent Collection**:

- Oversee rent collection processes, monitor delinquencies, and take necessary actions to ensure timely and accurate rent payments.

Property Maintenance:

- Coordinate and oversee property maintenance, repairs, and improvements. Collaborate with vendors and contractors to ensure work is completed to high standards.

**Marketing and Leasing**:
**Budgeting and Financial Management**:

- Assist in creating property budgets, monitor expenses, and track financial performance against established goals.

**Compliance**:

- Ensure properties adhere to local laws, regulations, and property management standards. Address any compliance-related issues as they arise.

**Tenant Communications**:

- Communicate regularly with tenants through newsletters, announcements, and community events to foster a sense of community and belonging.

**Vendor Coordination**:

- Manage relationships with vendors and service providers, ensuring timely and quality services are delivered to maintain property functionality and appearance.

**Emergency Response**:

- Be available to address emergency situations, collaborating with maintenance teams and contractors to resolve issues promptly.

**Reporting**:

- Prepare and submit regular property performance reports, including occupancy rates, financial data, and maintenance updates.

**Qualifications**:

- Bachelor's degree in Business Administration, Real Estate, or a related field (or equivalent experience).
- Proven experience in property management or a related field, demonstrating strong organizational and problem-solving skills.
- Excellent communication and interpersonal skills for tenant interaction, team collaboration, and vendor coordination.
- Proficiency in property management software and Microsoft Office Suite.
- Knowledge of local property management regulations and best practices.
- Detail-oriented mindset with the ability to manage multiple tasks and priorities.
- Strong financial acumen and budgeting skills.
- Valid driver's license and reliable transportation.
- Professional demeanor with a commitment to delivering exceptional customer service.

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