Assistant Branch Manager

2 months ago

Westmount, Canada BMO Financial Group Full time

1299 avenue Greene Westmount Quebec,H3Z 2A6

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Provides input into area business and market plans to optimize new and existing business opportunities within the community.
- Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
- Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
- Analyzes data and information to provide insights and recommendations.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- 1-3 years of banking or customer service/sales or equivalent experience.
- Previous supervisory or management experience - preferred.
- General knowledge of retail banking products and services.
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Working knowledge of competitive marketplace and trends in product offerings.
- Working knowledge of branch operational processes and policies.
- Working knowledge of branch technologies, processes, and performance metrics.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**Salary**:
$44,500.00 - $82,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a c

  • Assistant Department Manager

    2 months ago

    Westmount, Canada IGA Full time

    **Assistant department manager**: Full-Time Number of hours per week : between 39and39 Shift : Day, Evening Availability : Anytime **Become an assistant department manager!** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered as the one who is always available to help others? Then this job...

  • Assistant(E) Manager

    2 months ago

    Westmount, Canada Pizzeria Angry Paesano Full time

    _English will follow _ Notre pizzeria, Angry Paesano, est ouverte depuis un an et nous cherchons à nous développer ! Nous recherchons un Assistant Manager expérimenté, dynamique et motivé pour rejoindre notre équipe passionnée. Vous travaillerez en étroite collaboration avec notre manager, qui a une solide expérience en restauration, pour garantir...

  • Customer Experience Associate

    3 months ago

    Westmount, Canada Scotiabank Full time

    Requisition ID: 205565 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Personal Banking Associate

    3 weeks ago

    Westmount, Canada BMO Financial Group Full time

    4817 Sherbrooke Street West Westmount Quebec,H3Z 1G6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Personal Banker Associate

    7 months ago

    Westmount, Canada BMO Financial Group Full time

    1299 avenue Greene Westmount Quebec,H3Z 2A6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    6 months ago

    Westmount, Canada BMO Financial Group Full time

    1299 avenue Greene Westmount Quebec,H3Z 2A6 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Assistant Store Manager

    3 months ago

    Westmount, Canada James Perse - Montreal Full time

    **Titre**: Directeur adjoint de magasin **Résumé du poste**: Le responsable adjoint du magasin James Perse aide le responsable du magasin dans toutes les questions liées à la supervision des employés, à la satisfaction des clients et à la réalisation des objectifs de vente et de performance du magasin. **Responsabilités**: - Contribuer au...

  • Liquor Store Assistant Manager

    8 months ago

    Westmount, Canada SNDL Full time

    Job Title Liquor Store Assistant Manager Job Description About SNDL SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada...

  • Aesthetic Clinic Assistant Manager

    6 months ago

    Westmount, Canada Westmount Medical Institute Full time

    **About us** As a premier provider of aesthetic medical services, our primary focus is on elevating our clients' confidence and overall well-being by offering tailored, state-of-the-art treatments. Backed by a team of proficient experts and an unwavering dedication to quality, we are driven to achieve remarkable outcomes while ensuring unparalleled patient...

  • Administrative Assistant

    7 months ago

    Westmount, Canada Wilkar Full time

    Wilkar Real Estate Management Inc. is a real estate management company whose offices are located in Westmount. However, most of the employees have the option to work remotely. Occasionally, employees are called upon to visit the buildings or the office, depending on the situation. We are looking for an Administrative Assistant to work with a team of...

  • Wilkar - Administrative Assistant

    2 months ago

    Westmount, Canada Wilkar Full time

    Wilkar Real Estate Management Inc. is a real estate management company whose offices are located in Westmount. However, most of the employees have the option to work remotely. Occasionally, employees are called upon to visit the buildings or the office, depending on the situation. We are looking for an Administrative Assistant to work with a team of property...

  • Executive Assistant

    2 months ago

    Westmount, Canada ANTHONY PACE REAL ESTATE INC. (REMAX) Full time

    **Job Overview** As the Executive Assistant to the Real Estate Broker, you will play a crucial role in supporting the daily operations of the brokerage. Your organizational skills, attention to detail, and ability to manage multiple tasks will be vital in ensuring smooth workflow and exceptional client service. You will be responsible for administrative...

  • Administrative Assistant

    1 month ago

    Westmount, Canada Crowe BGK Full time

    **We are currently looking for an Administrative Assistant/Executive Assistant to join our team in Montreal.** Join a dynamic, fast-growing firm offering competitive salaries, benefits and a strong focus on employee wellbeing. **What’s in it for you**: - Full range of benefits - Career advancement opportunities - 2 to 3 weeks paid vacation, according to...

  • Dermatology Assistant

    7 months ago

    Westmount, Canada Clinique MDCM Full time

    **Aperçu**: Nous recherchons un individu dynamique et organisé pour rejoindre notre équipe médicale en tant qu'assistant dermatologue. Ce rôle exige des capacités exceptionnelles à faire plusieurs tâches simultanément, d’excellentes compétences en communication et la capacité de s'épanouir dans un environnement où le debit de travail est...

  • Administrative Assistant

    6 months ago

    Westmount, Canada Crowe BGK Full time

    **We are currently looking for an Administrative Assistant to join our team in Montreal.** Join a dynamic, fast-growing firm offering competitive salaries, benefits and a strong focus on employee wellbeing. **What’s in it for you**: - Full range of benefits - Career advancement opportunities - 2 to 3 weeks paid vacation, according to experience - 8 paid...

  • Assistant Residential Housekeeper

    6 months ago

    Westmount, Canada American Iron and Metal Full time

    Company Description American Iron & Metals (AIM) is a Canadian company founded by the Black family in Montreal, Quebec. Recognized as one of North America's leading metal recyclers, AIM specializes in the recovery and recycling of scrap metal by-products. The Black family is now looking for a residential assistant housekeeper in Montreal. Be responsible...

  • Assistant Residential Housekeeper

    7 months ago

    Westmount, Canada American Iron and Metal Full time

    Company Description American Iron & Metals (AIM) is a Canadian company founded by the Black family in Montreal, Quebec. Recognized as one of North America's leading metal recyclers, AIM specializes in the recovery and recycling of scrap metal by-products. The Black family is now looking for a residential assistant housekeeper in Montreal. Be responsible...

  • Administrative Assistant

    6 months ago

    Westmount, Canada Crowe BGK Full time

    **We are currently looking for an Administrative Assistant to join our team in Montreal.** Join a dynamic, fast-growing firm offering competitive salaries, benefits and a strong focus on employee wellbeing. **What’s in it for you**: - Full range of benefits - Career advancement opportunities - 2 to 3 weeks paid vacation, according to experience - 8 paid...

  • Gérant Adjoint de Magasin

    3 weeks ago

    Westmount, Canada James Perse - Montreal Full time

    **Titre**: Gérant adjoint de magasin **Résumé du poste**: Le responsable adjoint du magasin James Perse aide le responsable du magasin dans toutes les questions liées à la supervision des employés, à la satisfaction des clients et à la réalisation des objectifs de vente et de performance du magasin. **Responsabilités**: - Contribuer au...

  • Gérant Adjoint de Magasin

    6 days ago

    Westmount, Canada James Perse - Montreal Full time

    **Titre**: Gérant adjoint de magasin **Résumé du poste**: Le responsable adjoint du magasin James Perse aide le responsable du magasin dans toutes les questions liées à la supervision des employés, à la satisfaction des clients et à la réalisation des objectifs de vente et de performance du magasin. **Responsabilités**: - Contribuer au...