Service Appointment Coordinator

5 months ago

Edmonton, Canada West Edmonton Volkswagen Full time

Service Appointment Coordinator

Job Summary: As a Service Appointment Coordinator, you will be a key member of our team, responsible for managing service appointments and ensuring our customers receive exceptional support and service. Your strong communication skills, organizational abilities, and dedication to providing outstanding customer service will be instrumental in delivering a smooth and efficient service experience for our valued customers.

**Responsibilities**:
Appointment Scheduling: Efficiently handle inbound calls, scheduling service appointments for our customers while accommodating their preferences and availability.

Proactive Follow-up: Initiate outbound calls to follow up on appointments and proactively make new service appointments, ensuring our customers' needs are met and their vehicles are well-maintained.

Walk-in Customers: Greet walk-in customers warmly, assist them with making service appointments, and address general service inquiries in a helpful and professional manner.

Team Collaboration: Work closely with the service team to coordinate and optimize appointment schedules, ensuring efficient use of resources and meeting customer demands.

Qualifications:
Team Player: Strong ability to collaborate with and support other team members as required, contributing to a positive and cohesive work environment.

Computer Proficiency: Proficient in computer operations to efficiently manage appointment scheduling and communication.

Willingness to Learn: Demonstrated enthusiasm for learning new skills and staying updated with the evolving industry trends.

Communication Skills: Excellent verbal and written communication skills in English, enabling effective interactions with customers and team members.

Customer-oriented: Self-motivated with a natural flair for providing outstanding customer service, ensuring a positive experience for every customer.

Organizational Skills: Exceptional organizational skills and reliability to effectively manage appointment schedules and ensure smooth operations.

Preferred Experience: Prior experience with PBS (Preferred Booking Systems) is an asset but not mandatory.

Compensation: - The hourly wage for this position ranges from $18.00 to $20.00.

As the Service Appointment Coordinator, you play a vital role in ensuring our customers receive timely and top-notch service. Your commitment to organization, excellent customer service, and seamless appointment management will contribute to the overall success of our service department.

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Company events
- Extended health care
- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T5S 1N9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Appointment Coordinator

    5 months ago

    Edmonton, Canada Edmonton BMW Full time

    Edmonton BMW is looking for an **experienced Appointment Coordinator (F/T)** to join our team. Our group is dedicated to provide exceptional customer service, to our clients. We’re always growing, because of which, we’re looking to bolster our service roster and first-rate Service team. **Requirements**: - Prior service and customers relations...

  • Appointment Coordinator

    5 months ago

    Edmonton, Canada Alberta Honda Full time

    Alberta Honda is looking for an **Appointment Coordinator (P/T)** to join our team. Our group is dedicated to provide exceptional customer service, to our clients. We’re always growing, because of which, we’re looking to bolster our service roster and first-rate Service team. **Requirements**: - Prior service and customers relations experience is a...

  • Automotive Service Appointment Coordinator

    5 months ago

    Edmonton, Canada Edmonton BMW Full time

    Edmonton BMW is looking for a mature, professional, and reliable full-time **Automotive Service Appointment Coordinator** who can meet the high standards of our luxury brand and our discerning clientele. Do you have outstanding customer service skills, sharp attention to detail, and computer proficiency? If yes, don't miss out on this opportunity! As a...

  • Automotive Service Appointment Coordinator

    5 months ago

    Edmonton, Canada Edmonton BMW Full time

    Edmonton BMW is looking for a full-time **Automotive Service Appointment Coordinator** who can meet the high standards of our luxury brand and our discerning clientele. As a vital member of our service team, you will be in charge of scheduling service appointments for our customers, confirming their details, following up on their feedback, and ensuring their...

  • Service Appointment Coordinator

    5 months ago

    Edmonton, Canada Koch Auto Group Full time

    Koch Auto Group belives that the customer comes first, we must always be aware and of the understanding that the customer is contacting us for help! **Position**:Appointment Coordinator **Location**:Edmonton, AB **Responsibilities**: - Greet customers and answer questions about services and products - Schedule appointments using company software and...

  • Service Appointment Coordinator

    5 months ago

    Edmonton, Canada Koch Ford Lincoln Full time

    Koch Ford Lincoln believes that the customer comes first, we must always be aware and of the understanding that the customer is contacting us for help! **Position**:Appointment Coordinator **Location**:Edmonton, AB **Responsibilities**: - Greet customers and answer questions about services and products - Schedule appointments using company software and...

  • Service Appointment Coordinator

    5 months ago

    Edmonton, Canada Koch Auto Group Full time

    Koch Auto Group belives that the customer comes first, we must always be aware and of the understanding that the customer is contacting us for help! **Position**:Appointment Coordinator **Location**:Edmonton, AB **Responsibilities**: - Greet customers and answer questions about services and products - Schedule appointments using company software and...

  • Automotive Service Appointment Coordinator

    4 months ago

    Edmonton, Canada Yachimec Group Full time

    The Yachimec Group is looking for an **experienced Automotive Service Appointment Coordinator (F/T)** to join our family of automotive dealerships. Our group is dedicated to provide top notch customer service. We’re always growing, because of which, we’re looking to bolster our Service roster and exceptional Service team. **Requirements**: - Prior...

  • Appointment Coordinator

    5 months ago

    Edmonton, Canada Carefree RV Ltd. Full time

    Responsibilities: - Schedule and coordinate appointments for clients - Answer incoming calls and respond to inquiries in a professional and timely manner - Maintain accurate and up-to-date client records in the appointment scheduling system - Follow up with clients to confirm appointments and provide necessary information - Provide exceptional customer...

  • Service Appointment Coordinator

    5 months ago

    Edmonton, Canada Southgate Audi Full time

    Joh Duties: - Handle inbound and outbound phone calls with customers to schedule service appointments. - Act as the first point of contact for customers in need of service appointments. - Determine and document customer needs/understand their reason for calling. - Schedule service appointments by Service Advisor using Tekion scheduling system. - Place...

  • Service Appointment Coordinator

    5 months ago

    Edmonton, Canada Southgate Audi Full time

    Joh Duties: - Handle inbound and outbound phone calls with customers to schedule service appointments. - Act as the first point of contact for customers in need of service appointments. - Determine and document customer needs/understand their reason for calling. - Schedule service appointments by Service Advisor using Tekion scheduling system. - Place...

  • Appointment Coordinator

    7 months ago

    Edmonton, Canada Gateway Toyota Full time

    Gateway Toyota is looking for an **Experienced** **Appointment Coordinator**.** The Service Coordinator is responsible for guiding the customer through the maintenance scheduling process for the repair of their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers. **Job...

  • Service Appointment Coordinator

    5 months ago

    Edmonton, Canada Southview Acura Full time

    Southview Acura’s primary goal is customer service excellence at every opportunity. In the eyes of our customers, we are determined to be the best dealership on earth. Right now, we are looking for the next part of our growing service team to continue this goal. As Acura has the most loyal following, you will help us build ongoing customer relationships...

  • Service Appointment Coordinator

    5 months ago

    Edmonton, Canada Southview Acura Full time

    Southview Acura’s primary goal is customer service excellence at every opportunity. In the eyes of our customers, we are determined to be the best dealership on earth. Right now, we are looking for the next part of our growing service team to continue this goal. As Acura has the most loyal following, you will help us build ongoing customer relationships...

  • Appointment Coordinator

    5 months ago

    Edmonton, Canada Gateway Toyota Full time

    Gateway Toyota is looking for an **Experienced** **Appointment Coordinator**.** The Service Coordinator is responsible for guiding the customer through the maintenance scheduling process for the repair of their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers. **Hours**:...

  • Appointment Coordinator

    5 months ago

    Edmonton, Canada Gateway Toyota Full time

    Gateway Toyota is looking for an **Experienced** **Appointment Coordinator**.** The Service Coordinator is responsible for guiding the customer through the maintenance scheduling process for the repair of their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers. **Hours**: -...

  • Service Appointment Coordinator

    5 months ago

    Edmonton, Canada AutoCanada Inc. Full time

    **Service Appointment Coordinator** **Crosstown Chrysler Jeep Dodge** **Edmonton**, AB** **Crosstown Chrysler Jeep Dodge** is looking for a **Service Appointment Coordinator**, someone who is passionate about delivering exceptional customer service to front-line customers in our Service Department. You will play a key role in curating the service...

  • Automotive Service Appointment Coordinator

    5 months ago

    Edmonton, Canada Alberta Honda Full time

    Alberta Honda is looking for an **Appointment Coordinator (P/T)** to join our team. Our group is dedicated to provide top notch customer service. We’re always growing, because of which, we’re looking to bolster our Service roster and exceptional Service team. **Requirements**: - Prior service and customers relations experience is a must. - Previous...

  • Automotive Appointment Coordinator/cashier

    5 months ago

    Edmonton, Canada Great West Chrysler Full time

    Rev Up Your Career with Great West Chrysler! We are looking for an experienced **Appointment Coordinator/Cashier** to join our team. Great West Chrysler takes pride in our ability to provide top notch customer service. We’re always growing, because of which, we’re looking to bolster our Service roster and exceptional Service team. **Requirements**: -...

  • Automotive Appointment Coordinator

    5 months ago

    Edmonton, Canada Great West Chrysler Full time

    Rev Up Your Career with Great West Chrysler! We are looking for an experienced **Appointment Coordinator / Cashier** to join our team. Great West Chrysler takes pride in our ability to provide top notch customer service. We’re always growing, because of which, we’re looking to bolster our Service roster and exceptional Service...