Automotive Service Appointment Coordinator
6 months ago
Edmonton BMW is looking for a mature, professional, and reliable full-time **Automotive Service Appointment Coordinator** who can meet the high standards of our luxury brand and our discerning clientele. Do you have outstanding customer service skills, sharp attention to detail, and computer proficiency? If yes, don't miss out on this opportunity
As a vital member of our service team, you will be in charge of scheduling service appointments for our customers, confirming their details, following up on their feedback, and ensuring their satisfaction. You will also liaise effectively with service advisors, technicians, and managers to facilitate service operations. We will offer training and support to augment your already abundant customer service talents. Previous experience as an Appointment Coordinator in the automotive industry is required.
**Requirements**:
- Prior Service Appointment Coordinator experience is a must.
- Strong organization and time management skills
- CDK experience preferred.
- Excellent communication skills
- Customer service experience
- Ability to work in fast-paced environment.
Duties will include:
- Answering phone calls
- Making outbound appointment phone calls
- Cashing out customers
- Booking Appointments
- Assisting customers, etc
- Writing express work orders
What we offer:
- Competitive wages
- Excellent Group Benefits package
- Group RRSP Contribution program
- Training and support programs
- Unlimited career opportunities within our automotive group
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Edmonton, AB T6B 3L9: reliably commute or plan to relocate before starting work (required)
**Experience**:
- appointment coordinator: 2 years (required)
Work Location: In person
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