Service Coordinator/dispatcher

1 week ago


Vancouver, Canada Somatic MEP Full time

**Job Summary**

**Duties**:

- Manage incoming service requests through multi-line phone systems, ensuring prompt, professional, and courteous responses.
- Schedule and dispatch HVAC service technicians to job sites based on priority, location, and technician availability.
- Utilize service management software to track work orders, update service records, and ensure all job details are documented accurately.
- Maintain accurate records of service calls, including job status, parts ordered, and follow-up requirements.
- Communicate effectively with clients to provide updates on service schedules, job progress, and any delays.
- Assist in managing technician workflows to ensure optimal efficiency and customer satisfaction.
- Monitor and coordinate parts availability and inventory levels in collaboration with the service department.
- Support the Service Manager in maintaining clear communication between the field team and office staff.
- Uphold high standards of professionalism and phone etiquette when interacting with customers, vendors, and team members.

**Qualifications**:

- Previous experience in a dispatch, scheduling, or service coordinator role within the HVAC or mechanical contracting industry is preferred.
- Proficiency in service management software (e.g., ServiceTitan, FieldEdge, or similar) is a plus.
- Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Excellent organizational skills and attention to detail, with the ability to handle multiple tasks in a fast-paced environment.
- Familiarity with parts ordering, inventory management, and basic HVAC terminology is beneficial.
- A proactive problem-solving mindset and the ability to adapt to changing priorities.

**Join our team as a Service Dispatcher, where your organizational skills and customer-focused approach will play a vital role in delivering reliable and efficient HVAC solutions to our clients**

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Additional pay:

- Retention bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person



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