Residential Dispatcher

3 weeks ago


Vancouver, Canada Reid Brothers Plumbing & Heating Ltd. Full time

**Job Title: Dispatcher**

**Company: Reid Brothers Plumbing and Heating**

**Location: 1636 West 75th Ave, Vancouver, BC**

**About Us**: Reid Brothers Plumbing and Heating is a family-owned and operated company that has been serving the Vancouver, Richmond & south surrey communities with top-notch plumbing and heating services for over 50 years. We pride ourselves on providing exceptional customer service and maintaining a high standard of workmanship.

**Position Overview**: We are seeking a highly organized and detail-oriented Dispatcher to join our team. The Dispatcher will be responsible for efficiently scheduling and dispatching our team of plumbers and heating technicians to service calls throughout the Vancouver area. This role is critical in ensuring that our customers receive timely and professional service.

**Key Responsibilities**:

- Coordinate and schedule service appointments for plumbing and heating technicians.
- Dispatch technicians to job sites based on their skills, location, and availability.
- Monitor and track the progress of service calls to ensure timely completion.
- Communicate effectively with customers to confirm appointments and provide updates.
- Maintain accurate records of service calls, customer interactions, and technician availability.
- Assist with managing the daily operations of the service department.
- Handle customer inquiries and resolve issues in a professional and courteous manner.
- Collaborate with the service manager and other team members to optimize efficiency and productivity.

**Qualifications**:

- Previous experience in dispatching or scheduling, preferably in the plumbing or HVAC industry.
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and handle high-stress situations.
- Detail-oriented with a strong commitment to accuracy.
- Knowledge of the Vancouver area is an asset.
- High school diploma or equivalent; additional education or training in office administration or a related field is a plus.

**What We Offer**:

- Competitive salary based on experience.
- Comprehensive benefits package, including health and dental insurance.
- Opportunities for professional development and advancement within the company.
- A positive and supportive work environment.
- Paid vacation and holidays.

Reid Brothers Plumbing and Heating is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Join our team and help us continue to provide exceptional service to our valued customers**

**Reid Brothers Plumbing and Heating**

1636 West 75th Ave, Vancouver, BC



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