Automotive Service Dispatcher/service Advisor

6 months ago


Vancouver, Canada Marine Chrysler Dodge Jeep Ram Full time

Job Overview:
We are seeking a detail-oriented Service Dispatcher/Service Advisor to join our team. The Service Dispatcher will play a crucial role in coordinating service requests and dispatching technicians efficiently.

**Responsibilities**:

- Receive and process service requests from customers
- Dispatch service requests to technicians promptly
- Communicate with customers, advisors, and technicians to provide updates on service status
- Analyze service requests and assign appropriate technicians based on skills and availability
- Perform and monitor data entry tasks to update service records accurately

**Skills**:

- Proficiency in using dispatch software is preferred
- Excellent communication skills to interact effectively with customers and technicians
- Strong typing skills for accurate data entry tasks
- Familiarity with phone systems for managing service calls
- Ability to analyze information quickly and make informed dispatch decisions
- Familiarity with systems for service record management

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Automotive service: 2 years (required)

Work Location: In person



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