Dispatcher
3 months ago
**About us**
We are a professional towing company with 45 years of experiance and we provide premier towing services to the Vancouver area that includes specialized transport for high value automobiles, reliable roadside assistance, local towing, accident towing, as well as private property towing. We focus on professionalism, integrity and exceptional customer care.
Our work environment includes:
- Casual work attire
- On-the-job training
- Safe work environment
Overview:
**Responsibilities**:
- Coordinate and understand the capacities of the fleet and staff
- Assess all potential incoming work for practicality and capability to accomplish
- Qualifies calls using knowledge of the city, and site specifics to determine facilitating timely coordination of work with the correct truck resources
- Communicate effectively with drivers, staff, customers, and internal teams
- Utilize towing programs/online systems for tracking and updating fleet capacity
- Monitor and manage drivers activities to ensure timely service
- Provide ETAs and other information to all customers
- Accept, audit, advise appropriate staff for predated work
- Intervenes to find solutions and resolutions to make sure calls are handled effectivley
- Schedules and moniters all yard activities, upcoming work and sells our services
**Experience**:
- 1+ year of previous experience in a dispatching role, preferably in a towing or trucking environment
- Tow Truck or Flat Bed Driving experiance a huge asset
- Class 5 drivers licence
- Proficiency in using Towbook or similar transportation management systems
- Proficient in Microsoft Office programs
- Strong understanding of Vancouver and Towing or transportation industry
- Excellent phone systems knowledge for effective communication
- Ability to analyze data and make informed decisions to optimize logistics
Pay: $20.00-$24.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Vancouver, BC V5L 5C3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- dispatching: 1 year (required)
- towing or trucking: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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