Work Order Entry Clerk
5 months ago
ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.
Location ALS Geochemistry, North Vancouver
**Reports to**: Sample Preparation Manager
**About the Position**:
The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed accurately. This position will also assist in the training of the WOE group.
**Specific Responsibilities**:
- Processing and filing a variety of paperwork;
- Maintains inventory and orders office supplies;
- Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
- Responsible for proper and timely follow-up of client enquiries or requests;
- Ensures that work-order write ups are checked and entered accurately and in a timely manner;
- Follow up on “On Hold” work orders;
- Assists with editing or creating CPT’s as required;
- Ensures that ALS analytical codes and procedures are being followed;
- Maintains communication by referring client inquires to Supervisor or client service personnel;
- Provides input on quality improvements to the department;
- In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions;
- Identifies internal and external problems when they arise;
- Communicates with Client Services/Marketing, Quality and V Branch;
- Records and files WOE meeting minutes;
- Attends WOE peer group meetings.
- Investigates WOE quality and safety incidents and contributes with innovative ideas to improve WOE department quality, safety, and productivity;
- Responsible for training and monitoring performance of WOE staff;
- Assists with WOE employee performance evaluations;
- Assists in keeping WOE staff training records and controlled documents up-to-date;
- Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality;
- Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures;
- Other duties as assigned by Manager.
**Required Knowledge, Skills & Abilities**:
- Thorough knowledge of WOE procedures and methods;
- Pleasant and professional telephone manner;
- Organized, highly motivated and customer focused individual;
- Detail oriented individual with a strong commitment to quality and safety;
- Ability to work independently and/or as part of a team;
- Ability to effectively handle a high volume of work and time critical issues;
- Strong interpersonal and leadership skills along with the ability to exercise diplomacy and tact;
- Familiarity with Webview and StarLIMS;
- Familiarity with ALS Group analytical codes and procedures;
- Strong keyboarding skills with an emphasis on accuracy;
- Excellent English communication skills both written and verbal;
- Excellent computer skills including MS Word, Excel and Outlook.
**Required Qualifications**:
- Minimum 2 years work experience in a commercial minerals laboratory or minerals sample preparation required;
- Minimum 1 year experience working within a data entry capacity required;
- Completion of an office administration certificate or diploma preferred;
- Background in Chemistry and/or a related field would be an asset.
**Physical Demands**:
- Ability to sit and/or stand for up to 7.5 hours per day;
- Manual dexterity to perform repetitive tasks such as data entry;
- Reaching by extending hand(s) or arm(s) in any direction.
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