Customer Service
1 month ago
Position Overview:
We are looking for an experienced customer service/ order entry specialist who will be working directly with the accounting, order desk and design depts. You are a natural multi-tasker, quick-witted, dynamic, bilingual, team player, responsible, energetic, and able to work in a high stress/ demanding environment. As you will be the first point of contact for our customers, you are a natural at solving customer issues and answering questions while being committed to delivering unparalleled customer service in a caring and considerate manner.
**Responsibilities**:
- Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
- Fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Check inventory records to determine availability of requested merchandise.
- Review orders for completeness according to reporting procedures.
- File copies of orders received, or post orders on records.
- Confer with design, production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
- Recommend merchandise or services that will meet customers' needs.
- Adjust inventory records to reflect product movement.
- Collect payment for merchandise & record transactions.
- Inspect outgoing work for compliance with customers' specifications.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Calculate and compile order-related statistics, and prepare reports for management.
- Remain current on product knowledge by being committed to continuous learning.
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
**Benefits**:
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- Monday to Friday
**Education**:
- DCS / DEC (preferred)
**Experience**:
- customer service: 5 years (required)
**Language**:
- English (required)
Work Location: In person
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