Order Management Specialist

4 weeks ago

MontréalOuest QC HX G, Canada Echotape Full time

**Mandate**:
Ensure exceptional accuracy in processing incoming orders, positively impacting the overall customer experience.

**Responsibilities**:

- Process and confirm orders promptly, meeting both customer in-house dates and daily cut-off times.
- Verify that all pricing, billing, and shipping information is correct.
- Identify and flag any order discrepancies, seeking appropriate approval before proceeding.
- Collaborate with Supply and Production teams to address urgent purchase orders.
- Complete all necessary tasks for month-end processes.
- Provide back-up support for reception duties as needed.
- Assist with additional tasks to support the department’s success and goals.

**Qualifications**:

- Minimum of 2 years of experience in Order Entry.
- Exceptional attention to detail and accuracy.
- Strong written and verbal communication skills.
- Strong problem-solving skills with a high degree of resourcefulness.
- Ability to work independently with mínimal supervision.
- Capable of multitasking and thriving in fast paced environments.
- Proficiency in Microsoft Office Suite.
- Experience in an Industrial Environment is a plus.
- Bilingual proficiency is considered an asset.

**Mandat**:
Assurer une précision exceptionnelle dans le traitement des commandes entrantes, impactant positivement l'expérience globale du client.

**Responsabilités**:

- Traiter et confirmer les commandes rapidement, en respectant à la fois les dates de livraison internes des clients et les heures limites quotidiennes
- Vérifier que toutes les informations relatives aux prix, à la facturation et à l'expédition sont correctes
- Identifier et signaler toute anomalie de commande, en recherchant l'approbation appropriée avant de procéder
- Collaborer avec les équipes d'approvisionnement et de production pour traiter les commandes urgentes
- Accomplir toutes les tâches nécessaires pour les processus de fin de mois
- Fournir un soutien de remplacement pour les tâches de réception si nécessaire
- Aider dans d'autres tâches pour soutenir la réussite et les objectifs du département

**Qualifications**:

- Expérience mínimale de 2 ans dans l'enregistrement des commandes
- Attention exceptionnelle aux détails et à la précision
- Excellentes compétences en communication écrite et orale
- Solides compétences en résolution de problèmes et grande ingéniosité
- Capacité à travailler de manière autonome avec une supervision mínimale
- Capacité à gérer plusieurs tâches et à prospérer dans un environnement rapide
- Maîtrise de la suite Microsoft Office
- Expérience dans un environnement industriel est un atout
- La maîtrise du bilinguisme est un atout

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program

Schedule:

- Day shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Order entry: 2 years (required)

Work Location: In person

Expected start date: 2024-12-02

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