Manager Learning Services

4 months ago

Winnipeg, Canada Manitoba Public Insurance Full time

Overview:
As the Manager, Learning Service you will be responsible for supporting the development of the long-term strategy and accountable for implementing the strategic roadmap for Learning & Knowledge Management. You will provide direction and manage both operational and major program training initiatives that align with corporate priorities and vision. You will direct and oversee the design and delivery of knowledge management (KM) programs and solutions that enhance customer service, facilitate corporate knowledge transfer, and improve productivity for Manitoba Public Insurance (MPI) employees and business partners. In addition, the Manager is the owner of the Learning Management System (LMS) and accountable for content management, maintenance, support, and governance related to the LMS.

You are responsible for establishing evaluation methodologies and performance metrics to ensure consistent and effective delivery of KM programs and service. The Manager is responsible for developing and reporting on key performance indicators (KPIs), and ongoing continuous improvement opportunities with a focus on corporate return on investments.

You will build and maintain strategic stakeholder relationships with MPI leadership and business partners in support of corporate priorities. As a member of various corporate committees, the Manager is accountable for the coordination of knowledge management and communication products to respond to the need of employees. This includes availability during and outside of regular business hours, working with team members to analyze business and audience impacts and ensuring communications are delivered in a timely manner.

**Responsibilities**:

- Directs the activities of project teams responsible for the development and delivery of specialized training and performance support programs, following SAFe Agile methodology as required. Assignments involve operational and major program project teams and includes the supervision of consulting services and contract personnel.
- Responsible for the successful delivery of learning programs identified for business partners and staff.
- Defines and establishes Program Increment (PI) deliverables and ensures alignment of objectives. Actively participates in PI planning and events occurring quarterly, including pre
- and post-PI planning, to ensure alignment of objectives and milestones across functions.
- Makes recommendations to improve products and services and participates in the development of new corporate initiatives.
- Builds and maintains stakeholder relationships.
- Liaises regularly with key stakeholders to develop strategic KM plans that are responsive, relevant and consistent with business and corporate priorities.
- Works with all levels of leadership to assist with capability assessments and analysis to address knowledge gaps in the corporation.
- Works with various product teams to identify, select, and maintain content development tools and technologies for technical communication and online learning standards.
- Liaises with external organizations and professional associations regarding developments in online learning, technical communications, and program evaluation.
- Responsible for activities of a manager, including management of an operating budget, participating in strategic planning, budgeting for special projects, and improvement initiatives.
- Responsible for hiring, performance management, and development planning for staff, including identifying training and development needs. Ensures technical expertise of the unit is maintained.
- Supervises, coaches, and conducts performance evaluations for direct reports.
- Fosters a high-performance culture that is consistent with corporate vision, values and leading practices.

Qualifications:

- Degree in Education or Business Administration.
- Certificate in Adult Education (CAE, CACE, PDAL) or equivalent.
- Supplementary courses in blended/e-learning material development and formal project management training.
- PROSCI certification are SAFe certification are considered assets.
- Eight years of progressive experience in planning and implementing training and technical communication programs within a large organization, of which three years of experience is in a management or leadership role.
- Experience must include managing large corporate projects.
- Intermediate leadership skills, with strategic and critical thinking abilities.
- Analyze complex data and develop sound decisions based on such analysis.
- Advanced writing skills and experience writing instructional materials and online business information such as policies and procedures.
- Working knowledge of online learning, blended learning design and implementation.

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulan

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