Client Care Coordinator

6 months ago

Victoria, Canada PHSA Full time

**Client Care Coordinator**
BC Mental Health & Substance Use Services

Victoria, BC

Correctional Health Services (CHS) is a province-wide, specialized program providing care for clients who are incarcerated in one of BC’s 10 provincial correctional facilities. We believe everyone deserves a chance to access healthcare treatments and heal, and CHS offers a non-judgemental place to help make that happen. Check out what it means to be apart of the CHS team **HERE**. Please indicate in your cover letter why you are interested in joining our team at Vancouver Island Regional Correctional Centre (VIRCC)

**What you’ll do**
- Coordinate client care related activities and provide leadership in the planning and implementation of innovative and creative approaches for the delivery of services. Promote quality of care by consulting and collaborating with interdisciplinary team members to help establish appropriate goals of care and individualized care plans considering the client’s physiological, psychiatric, psychological, spiritual and sociocultural needs.
- Assist staff in operationalizing care standards, client care guidelines, protocols, clinical pathways and organizational policies. Work with clients and the team to minimize variances from the standardized elements of care as described in the clinical pathway. Facilitate the evaluation of services to ensure program and service needs are met. Ensure adherence to established policies, procedures, and protocols including those for quality assurance and the safety of staff and clients; making sure that an adequate number of appropriate qualified clinical staff are available, coordinating equipment and other resources; and collaborating with other areas/external resources to solve operational problems, facilitating continuity of nursing care. Advises the HSM (or on-call Administrator) of any urgent patient care issues or concerns.
- Attend and participate in initial client care evaluations and admission meetings as a member of an interdisciplinary team by providing input on a variety of care issues, practice effectiveness and administrative decisions according to client care standards. Assess the client’s overall needs, conducts risk assessments, formulates initial diagnostic impressions and determines priority of care requirements.
- Review client progress and needs. Provide formal and informal consultation as needed to health care team members, other health care providers and students. Promotes interdisciplinary collaboration for treatment concerns, continuity of care, crisis management protocols and community resource coordination. Assists with therapeutic interventions and problem solving, provides clinical guidance and information on complex cases, discusses client care issues and develops linkages/partnerships to meet client need.
- Establish, maintain, and enhance therapeutic relationships based on respect with client. Engages others in treatment planning and evaluation, provides follow-up planning, supports clients to manage self-care, encourages informed decision making and empowers client to improve quality of life. Teaches client about management/treatment of medical conditions.

**What you bring**

***Qualifications:

- Graduation from an approved School of Nursing with current practicing registration as a Registered Nurse or Registered Psychiatric Nurse with the British Columbia College of Nurses & Midwives (BCCNM).
- Completion of post basic specialty nursing certificate/program if applicable, and three (3) years' recent, related experience in the designated clinical area, including working with the applicable population group when indicated, and one (1) year's related administrative/supervisory experience or an equivalent combination of education, training and experience.
- Valid BC Driver's License and access to personal vehicle for local area travel may be required.
- Successful completion of Occupational First Aid II (OFA II) (or OFA III techniques for positions at Ford Mountain Correctional Centre)

Skills and Knowledge:

- Knowledge of primary care practices, mental health illnesses, substance use and concurrent disorders and treatment.
- Knowledge of evidence informed nursing theory and practice, including pharmacology (indications and side-effects) and therapeutic and counseling skills.
- Demonstrated ability to provide effective leadership, supervision, work direction and consultation.
- Demonstrated ability to conduct comprehensive clinical assessments, utilizing relevant tools and rating scales, and formulate a treatment plan, participate in transition planning and provide crisis intervention.
- Demonstrated ability to communicate (orally and in writing) and collaborate effectively with clients, coworkers, physicians, other health care staff, and staff of external agencies.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC

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