Client Care Coordinator

4 months ago


Victoria, Canada Resting Paws In-Home Veterinary Hospice Full time

*Job Summary*

*Responsibilities*
- Serve as the primary point of contact for clients, providing exceptional customer service and compassionate care
- Schedule appointments and facilitate scheduling of doctors and technicians
- Maintain accurate and up-to-date client records
- Assist with estimates, billing and processing payments
- Assist with home deliveries of memorial items to clients
- Assist with office tasks such as data entry, printing, coordinating with and obtaining medical records from referring veterinarians
- Opportunity for practice management in the future

*Experience*
- Previous experience in a veterinary setting is preferred
- Proficiency in medical terminology and writing is highly desirable
- Strong organizational skills and attention to detail
- Personal experience with pet loss is preferred
- Skilled in providing emotional support and creating a compassionate space for clients during a difficult time

**Job Type**: Part-time

Pay: $22.00-$30.00 per hour

Expected hours: 10 - 20 per week

**Benefits**:

- Flexible schedule
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed

Work Location: Hybrid remote in Victoria, BC V8T 1P5

Expected start date: 2024-09-23


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