Client Care Coordinator

4 weeks ago

Victoria, Canada WSAudiology Full time

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are on the hunt for a multi-faceted Patient Care & Sales Coordinator for our Victoria, BC clinic located at Fort/Bank Street. This full-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills looking to join a growing team.

What you'll do:

Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products Participate in HearCANADA branding and marketing initiatives (attending community-based events, marketing collateral drop-offs, networking with other healthcare providers)Assist clinical team members with sanitization and equipment as directed

What we are looking for:

3+ years of experience in a customer service or administrative capacity Experience in a retail or sales-oriented environment is strongly preferred An energetic, self-driven person who is excited about business development and community partnerships/marketingExcellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partnerProficiency with scheduling software and MS OfficeA valid driver's license and access to a vehicle is preferred as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

What’s in it for you:

$21 - $24 / hour based on experience + quarterly bonus Employer-paid benefits that start on your first dayRRSP program with employer matching Education assistance program and ongoing mentorship/professional development opportunitiesA culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

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