Service Coordinator

6 months ago


Toronto, Canada AWIN- Volkswagen Downtown Full time

Volkswagen Downtown is looking for a Service Coordinator to join their amazing team

**Job Purpose**

The Service Coordinator is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies.

The Service Coordinator ensures customer mobility when appointments are booked, balances the cash at the end of the day and will handle customer inquiries and if further information is required, a Service Consultant or member of the management team is consulted.

**Responsibilities**
- Answer all incoming phone calls within three rings.
- Answer any inquiries possible and acquire assistance if necessary.
- All customer interactions are to be performed in a friendly and helpful manner.
- Maintain and control service appointments.
- Perform service department administrative tasks as directed by management.
- Book service appointments as per the dealership’s appointment process.
- Arrange for customer mobility with the dealerships shuttle or loaner vehicle.
- Balance cash at the end of the day.
- Follow up with customers and book appointments for special ordered parts.
- Review the special order parts files, and then call the customers once parts have arrived.
- Assist customers when picking up their vehicles, and accept payment when necessary.
- Greet customers when Service Consultants are not available.
- Ensure the refreshment area is tidy.
- Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers.

**Qualifications**
- High school diploma or equivalent
- Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Consultants and Management
- Previous experience in a customer service role
- Ability to maintain filing systems and database
- Professional appearance & friendly disposition
- Ability to work efficiently in a high-pressure environment
- Experience using dealership related software is preferred

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**Benefits**
- Excellent Group Benefits package
- Group RRSP Contribution program
- Work/life balance
- Training and support programs
- Boot and tool allowance
- Tuition reimbursement program
- Corporate support
- Mentorship and development
- Unlimited careers opportunities within our automotive group

**APPLY FOR A REWARDING CAREER TODAY**

We thank all applicants for their response; however only those considered for an interview will be contacted.

**#AWINJobs



  • Toronto, Ontario, Canada Gordon Food Service Full time

    United Trimen is a leading provider of food service equipment and smallwares solutions.We are seeking a highly motivated National Account Coordinator to support our National Multi Unit Customers with day-to-day tactical, customer relationship management activity.About the RoleThe National Account Coordinator will be responsible for coordinating customer...


  • Toronto, Ontario, Canada Gordon Food Service Full time

    Gordon Food Service is a leader in the food service industry, providing solutions for restaurants, schools, and other organizations. Our employees are dedicated to delivering exceptional customer experiences and building strong relationships with our customers.The estimated annual salary for this role is around $65,000 - $80,000, depending on experience and...


  • Toronto, Ontario, Canada Johnson Service Group Full time

    Company Overview:Johnson Service Group is a leading provider of services to the steel fabrication and construction industries.About the Role:We are seeking an experienced Structural Steel Operations Coordinator to join our team at Johnson Service Group. The successful candidate will assist the Plant Manager in all aspects of projects from start to finish,...


  • Toronto, Ontario, Canada Ontario Public Service Full time

    Embark on a dynamic career as a Highly Skilled Administrative Coordinator with the Ontario Public Service.About the RoleWe are seeking a highly organized and efficient individual to join our team. The successful candidate will be responsible for coordinating administrative processes, providing exceptional customer service, and ensuring seamless communication...


  • Toronto, Ontario, Canada Johnson Service Group Full time

    Job SummaryA Project Coordinator at Johnson Service Group is responsible for assisting the Project Manager in all aspects of large-scale construction projects. The ideal candidate will have a strong background in project coordination, with experience working in steel fabrication and/or construction, welding, structures, and estimating complex projects.About...

  • HR Coordinator

    6 months ago


    Toronto, Canada BDS Fleet Service Full time

    At **BDS Fleet Service,** we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company. We are currently...


  • Toronto, Ontario, Canada BOLA HEALTHCARE SERVICE INC. Full time

    BOLA HEALTHCARE SERVICE INC. is seeking an experienced Administrative Coordinator to join our team.About the RoleThis permanent position requires a highly organized individual with exceptional communication skills to provide administrative support to our team.Duties and ResponsibilitiesWork Priorities: Establish and maintain effective work priorities,...


  • Toronto, Canada Universal Soul Service Corp. Full time

    **AAV COORDINATOR & OPERATOR** You will be responsible to set up and operate the video, audio, and lighting equipment used to facilitate our livestream programming in multiple languages. Assemble and operate microphones, mix sound boards, coordinate graphics, operate spotlights, manage video recordings, and provide technical support for corporate events...

  • Program Coordinator

    6 months ago


    Toronto, Canada Times Change Women's Employment Service Full time

    **Program Coordinator - ElevateHer Program** Times Change Women’s Employment Service is an incorporated non-profit charitable community agency. For 50 years, we have been providing women with free employment workshops, computer training, counselling and resources. Our mandate is to advance gender equity by helping women increase their prosperity and...


  • Toronto, Canada Jewish Family and Child Service Full time

    **Child Welfare Project Coordinator** **12 Month Contract** **About The Agency** - Jewish Family and Child Service is a multi-service, client-centered, family service agency and a Children’s Aid Society. We support the healthy development of individuals, children, families, and communities through prevention, protection, counselling, and education and...


  • Toronto, Ontario, Canada BDS Fleet Service Full time

    Company OverviewBDS Fleet Service is a dynamic and growing vision care practice seeking a detail-oriented Financial Operations Coordinator to join our team.SalaryThe estimated salary for this position is $45,000 - $55,000 per annum, depending on experience.Job DescriptionWe are looking for an organized and meticulous Accounting Professional to handle various...


  • Toronto, Canada Gordon Food Service Full time

    United Trimen Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique: Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what...


  • Toronto, Ontario, Canada Ontario Public Service Full time

    The Ontario Public Service offers a unique opportunity for students and recent graduates to gain valuable work experience and build their career over the summer. The Summer Employment Opportunities program provides a chance to learn, grow, and contribute to the community.As a Victim Services Aide Assistant, you will be working with the criminal justice...

  • Service Coordinator

    6 months ago


    Toronto, Canada Lifemark Health Group Full time

    Service Coordinator - Lifemark Health Group, Vocational Rehabilitation Services **Type**:Permanent Full-Time **Location**:Ontario, Remote **Mandatory Requirements**: **Core Responsibilities**: - Act as the initial point of contact for client companies and patients - Act as central point of contact for client referrals - Accept and record new referrals on...

  • Service Coordinator

    3 weeks ago


    Toronto, Canada Quinn Company Full time

    Overview The Service Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily. Wages Starting wage for the Service Coordinator will depend on experience and education. $20.18 - $24.64 Responsibilities Essential...

  • Service Coordinator

    6 months ago


    Toronto, Canada Home Instead Full time

    The Service Coordinator is expected to perform a variety of duties that relate to client care and service delivery for our clients & CAREGivers. They are expected to be responsible for providing the highest level of quality service to all clients and family members. We will be able to achieve this by developing relationships with those individuals that make...

  • Service Coordinator

    6 months ago


    Toronto, Canada Nortown Air Full time

    Nortown Air is a family owned heating and cooling contractor located in the GTA. We are a third generation company and have been in business since 1956. We are looking for a service coordinator to join our team. We are currently looking for someone who is able to: - answer and log incoming service calls - prioritize and schedule emergency calls - schedule...

  • Service Coordinator

    6 months ago


    Toronto, Canada Lifemark Health Group Full time

    Service Coordinator - Lifemark Health Group, Vocational Rehabilitation Services - ** Type**:Permanent Full-Time Flexibility in hours and schedule required due to national coverage **Location**:Ontario, Remote **Core Responsibilities**: - Act as the initial point of contact for client companies and patients - Act as central point of contact for client...

  • Service Coordinator

    6 months ago


    Toronto, Canada QMC Meters Full time

    QMC Metering Solutions supplies and integrates several meter technologies to effectively monitor the consumption of electricity, water, gas and thermal energy consumption of commercial and residential properties. We have offices in Coquitlam, Calgary, and Toronto and have a support and distribution network across the country including Edmonton and...

  • Service Coordinator

    6 months ago


    Toronto, Canada Nortown Air Full time

    Nortown Air is a family owned heating and cooling contractor located in the GTA. We are a third generation company and have been in business since 1956. We are looking for a service coordinator to join our team. We are currently looking for someone who is able to: - answer and log incoming service calls - prioritize and schedule emergency calls - schedule...