Service Coordinator

5 months ago

Toronto, Canada Lifemark Health Group Full time

Service Coordinator - Lifemark Health Group, Vocational Rehabilitation Services

**Type**:Permanent Full-Time

**Location**:Ontario, Remote

**Mandatory Requirements**:
**Core Responsibilities**:

- Act as the initial point of contact for client companies and patients
- Act as central point of contact for client referrals
- Accept and record new referrals on client intake forms and intake systems
- Inputting, updating and maintenance of patient/ client information into internal databases
- Verify information and coordinating of assessment times with clinics
- Call patients/ clients and clinics to book appointments via the internal client/ patient booking system
- Providing customer service and follow-up with referral sources to ensure case management and patient needs are met
- Being responsive to client/ patient general inquiries and a sound general knowledge of Lifemark program and services
- Providing support and assistance with monthly referral tracking and quarterly outcome reports
- Collaborating with external and internal resources to coordinate services and programming that are identified as part of a client service plan
- Experience working with accounts receivables and knowledge of basic accounting practices
- Experience working in a virtual office environment
- Adherence to all company protocols and policies
- Have 2+ years of previous customer service/ administrative experience
- A Post-Secondary education is an asset
- Possess advanced written and verbal communication skills with strict attention to detail
- Possess strong interpersonal skills to maintain customer relationships with client companies and patients
- Have the ability to prioritize under pressure and multi-task
- Possess strong computer skills; specifically in MS Word, Excel and have an aptitude for database software
- Working knowledge of basic accounting practices
- Possess exceptional organizational skills, work independently, takes initiative and has a strong work ethic
- Work well in a team environment as well as, the ability to work independently
- Experience in clinic operations an asset
- Ability to speak and write French is an asset

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