Service Coordinator

3 weeks ago

Toronto, Canada QMC Meters Full time

QMC Metering Solutions supplies and integrates several meter technologies to effectively monitor the consumption of electricity, water, gas and thermal energy consumption of commercial and residential properties. We have offices in Coquitlam, Calgary, and Toronto and have a support and distribution network across the country including Edmonton and Montreal.

The Service Coordinator for the Toronto office is an integral member of our team and will directly report to the Manager.

**Responsibilities Include**:

- Responsible for data compiling and quality review of the final documentation received from technicians for different metering projects (Water, Thermal and Electricity)
- Responsible for scheduling technicians and contacting property managers for commercial water installation and managing all the paper work including final documentation.
- Responsible for updating MeterConnex database with new sites and metering information including supporting the MeterConnex team during busy time.
- Responsible for reading meters using MeterConnex and help the reporting and billing department
- Responsible for creating quotations as required related to S-E-04, Sealing or Technician Services
- Responsible for processing purchase orders related to S-E-04/ Sealing/ Technician services ( includes creating accounts, entering contacts and creating opportunities in SF)
- Responsible for managing, coordinating and scheduling QMC Technical Crews related to S-E-04 / Technician services/ Other QMC service contracts.
- Responsible for managing, coordinating QMC-ON test bench (must work with Project coordinator to ensure projects are added to bench and customer deadlines are met)
- Manage Meter Certificates (ensuring e-files are sent to customers and filed accordingly on QMC server)
- Responsible for creating project folders on server and to save appropriate documentation
- Manage S-E-04 Files (reviewing documentation, ensuring documents are approved and stamped by QA Manager, sending documentation to Measurement Canada and client, ensuring files are saved to the server accordingly)
- Collect and manage Technician Logs related to services
- Manage and create Work Order reports on a weekly basis related to S-E-04/Services and Sealing
- Main point of contact relating to Health and Safety for QMC-ON
- Responsible for sending invoices related to S-E-04 / Service work
- Responsible for overseeing QMC-ON Lab/Shipping and Receiving department to ensure proper QA procedures are being followed

**Skills and Experience**
- Minimum 2-3 years’ experience in commercial electrical or mechanical systems or equivalent education
- Familiarity with metering equipment and communication systems
- Experience in a Quality Assurance environment
- Valid Ontario Drivers’ License and vehicle
- Excellent leadership and communication skills
- Ability to identify, plan, organize, prioritize in a timely manner
- Demonstrated ability to work within a dynamic project environment with changing priorities
- Excellent verbal and written communication skills, must be fluent in English
- Highly skilled in a Windows Office environment, exceptional Excel, Word, Outlook, a must
- Experience with CRM software an asset

Work Location: In person

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