Member New Business/revisions Specialist

3 months ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

As a Member New Business and Revisions Specialist, you will have the opportunity to be part of a passionate, caring and dedicated team.

The Group Benefits Operations Member New Business and Revisions team helps plan sponsors manage their employee benefits program. We provide exceptional customer service by updating member data, whether for changes affecting existing Customers or for the implementation of new business. The team works with customers in the National Groups segment and SunSolutions.

**What will you do?**
- Process new business implementations or changes to standards of accuracy and timeliness of service
- Respond to inquiries from Customers and internal partners
- Evaluate and negotiate deadlines to meet Clients' expectations
- Participate in various projects, as required
- Share knowledge and technical expertise with peers, colleagues, and partners
- Perform research necessary to resolve and investigate Customer issues
- Work with Customer Service Representatives, Plan Specialists, Plan Implementation Project Managers and the Client Data Solutions team to efficiently and accurately process member data updates across all systems

**What do you need to succeed?**
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
- Excellent communication skills, oral and written; ability to communicate with clients
- Ability to work in a multitasking environment, prioritize work and meet deadlines
- Knowledge of group benefits products
- Ability to work in a fast-paced environment with tight deadlines and is constantly changing
- Team spirit, sense of collaboration and optimism; ability to build trust quickly
- Negotiation skills; ability to achieve adequate results; ability to find solutions
- Attention to detail
- Problem solving skills

**What's in it for you?**
- Retirement, stock ownership and savings programs to help you build your financial future
- A la carte benefits from your first day of work to meet your needs and those of your family
- Varied career paths and great networking opportunities
- Hybrid work environment
- LI-NB1

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
43,200/43 200 - 70,800/70 800

**Job Category**:
Customer Service / Operations

**Posting End Date**:
20/09/2024

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