Specialist, Business Process New

3 weeks ago

Waterloo, Canada Definity Financial Corporation Full time

Job ID : 7241
Category:
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $66,300 - $122,100

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What to expect from this role?**
- Work with forward looking technologies such as Artificial Intelligence, machine learning, and robotic process automation (RPA)
- Complete current state mapping and analysis to understand baseline performance and business requirements
- Perform Gemba walks (i.e. conduct interviews), research and observe front-line operations to understand current end-to-end processes.
- Create process maps and other workflow documentation as required.
- Document, report and visualize current process performance through KPIs and customer experience data.
- Collaborate with stakeholders to understand and validate current performance issues.
- Share findings and recommendations with business leaders leveraging reports.
- Provide recommendations of potential solutions and processes to their leader to meet or exceed business requirements and objectives.
- Collaborate with leaders to ensure future state process designs embody continuous improvement principles and meet business requirements and embodies
- Work with business partners to implement of new designs.
- Develop and update process documentation, such as future state maps, workflow validation, SOPs, etc.
- Monitor and support compliance to new process designs
- Inform and provide support with change management initiatives, embedding continuous improvement mindset in communications.
- Act as a focal point for processes, tools and best practices related to process analysis and continuous improvement.
- Provide support and training, if needed, with process mapping and analysis to team members within Commercial Insurance.

**What you bring to this role?**
- University degree and 7+ years of relevant experience with increasing responsibilities. Relevant P&C insurance industry experience is an asset.
- Training, knowledge, and/or hands-on experience using one or more of the following tools and systems is required: Lean, Six Sigma, Agile, Design Thinking
- Excellent analytical and critical thinking skills, including the ability to analyze data, draw insights, understand the 'so what', and communicate key findings through presentations and reports.
- Creative, innovative thinker who sees beyond how things are done today to imagine a better way, and thinks about the big picture, long term direction.
- Superior facilitation and coaching skills to create an environment that is highly collaborative with strong buy-in and knowledge sharing.
- Effective written and verbal communication skills including the ability to present data and information tailored to each audience with the ability to influence and achieve support for change.
- Strong relationship building skills that encompass high integrity, self-awareness, empathy, professionalism, and openness.

Posting Range is $66,300 - $122,100

**What's in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**
It's better here — but don't take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**
This role requires successful clearance of background checks (including criminal checks and leadership references).

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