Business Systems Specialist

6 months ago


Waterloo, Canada peopleCare Communities Full time

peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who embrace change with a positive attitude. Investing in staff wellness, recognition, education, and leadership development is a priority.
Named one of Canada’s Best Managed Companies for ten years in a row, peopleCare is also accredited with Exemplary Standing. These distinctions are thanks to our outstanding team of skilled and dedicated people working collaboratively with our partners to drive excellence in operations, care, and services. Our teams are committed to social impact and going Beyond Ourselves in our communities.

THE ROLE
Exciting growth within our Systems & Innovation team presents a unique opportunity for a Business Systems Specialist to join our organization.
In this role, you'll be a key player in supporting our IT infrastructure and initiatives, working closely with a dedicated team to ensure seamless system operations. As a Business Systems Specialist, you'll thrive in our dynamic environment, collaborating with industry leaders to provide exceptional support to our internal teams. Your attention to detail, technical expertise, and project management skills will be instrumental in driving the success of our projects across various areas. Your adaptability, enthusiasm, and problem-solving abilities will help you navigate challenges and work collaboratively to achieve our goals. If you're ready for a rewarding challenge and want to make a meaningful impact, we welcome you to join us as a Business Systems Specialist.

**Reports to**: Business Systems Analyst
RESPONSIBILITIES
- Collaborate with stakeholders to develop and update company-wide policies and procedures, ensuring alignment with goals, standards, and regulations.
- Support new employee onboarding by providing guidance on policies, procedures, and company culture, and coordinate training sessions.
- Manage equipment and software procurement, setup, and troubleshooting for internal departments, ensuring timely delivery and support.
- Serve as a point of contact for employees seeking assistance with operational issues, collaborating with managers to resolve issues efficiently.
- Maintain documentation of policies, procedures, and operational guidelines, ensuring compliance through audits and assessments.
- Foster cross-departmental collaboration to identify process improvements and develop training materials tailored to departmental needs.
- Continuously evaluate and refine policies, procedures, and training programs to enhance efficiency and effectiveness.
- Support implementation of systems and procedures by facilitating seamless integration of newly developed or updated policies and procedures into existing workflows, ensuring adherence by all stakeholders.

EDUCATION AND EXPERIENCE
- Bachelor's degree or Diploma in Information Technology, Computer Science, Business Administration, or related field preferred.
- Relevant certifications in project management, process improvement, or ITIL advantageous.
- 1-2 years of experience in a similar role, preferably in a corporate or multi-departmental environment.
- Proven experience in policy development, training, and end-user support.
- Strong background in equipment and software management, troubleshooting, and customer service.
- Familiarity with document management systems, compliance standards, and regulatory requirements.
- Excellent communication and organizational skills, with the ability to interact effectively with stakeholders.
- Experience with project management methodologies beneficial for driving continuous improvement initiatives.

Thank you for your interest in working with us


  • IT Systems Specialist

    6 months ago


    Waterloo, Canada Tangam Systems Full time

    As an IT Systems Specialist at Tangam, you will establish and maintain proper standards and practices across the company and contribute to the growth of Tangam’s industry-leading casino optimization software, the company, and its offices. **Who we are**: Tangam Systems is a rapidly growing company that is at the cutting edge of developing data analytics...


  • Waterloo, Ontario, Canada QNX Software Systems Full time

    At QNX Software Systems, we are seeking a highly skilled Compliance Assurance Specialist to join our team. This role is responsible for ensuring the SOX compliance of certain business processes and enabling technologies in a complex public company environment.Key Responsibilities:Develop an in-depth understanding of the business process, including enabling...


  • Waterloo, Canada peopleCare Communities Full time

    peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who...

  • Client Care Specialist

    6 months ago


    Waterloo, Canada Chameleon Business Centres Full time

    The Client Care Specialist is one of several team members who collectively are the face of our business and a powerhouse of positive attitude, not to mention their unbounding source of knowledge. This job is not for the faint of heart: it is a demanding role that requires attention to detail, focus, and stamina. With clients in almost every industry...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 9 months** The Business Systems Analyst (Analyst) provides functional business analysis and project leadership in systems development related to student information systems and integrations of the University, while supporting major, more complex business processes. There are several critical aspects of support including provision of...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Business Systems Analyst (Analyst) provides functional business analysis and project leadership in systems development related to student information systems and integrations of the University, while supporting major, more complex business processes. There are several critical aspects of support including provision of accurate and timely data...


  • Waterloo, Canada Raytheon Technologies Full time

    Specialist, Systems Engineering We are currently seeking a Specialist, Systems Engineering for our Waterloo location. This position is responsible for the planning, coordination, and execution of system engineering activities within an integrated product/project team composed of customers, internal, and subcontract members. The primary focus of this position...


  • Waterloo, Canada PeopleCare Communities Full time

    **Systems Support Specialist - Leadership Support Office** **THE ROLE** Exciting growth within our Systems & Innovation team presents a unique opportunity for a Systems Support Specialist to join our organization. In this role, you’ll be a key player in supporting our IT infrastructure and initiatives, working closely with a dedicated team to ensure...


  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Waterloo, Canada Heartland Farm Mutual Inc. Full time

    Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to...


  • Waterloo, Canada Heartland Farm Mutual Inc. Full time

    Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to...


  • Waterloo, Canada Manulife Full time

    Do you have a passion for analyzing needs, solving problems, and creating quality solutions? Are you looking for opportunities at work that challenge you and help you make a difference? Are you interested in working in an innovative, flexible, and supportive environment? As a **Business Systems Analyst, **you will communicate, coordinate, and collaborate...


  • Waterloo, Ontario, Canada University of Waterloo Full time

    Overview of the RoleWe are seeking an experienced Business Systems Analyst to join our team at the University of Waterloo. This is a full-time position with a competitive salary range of $69,331 - $94,371.Job DescriptionThe successful candidate will provide functional business analysis and project leadership in systems development related to student...


  • Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Waterloo, Ontario, Canada Wilfrid Laurier University Full time

    Job Title: Introduction to Information Systems Management SpecialistLocation: Waterloo, CanadaCompany: Wilfrid Laurier UniversitySalary: $9,206.40 per monthJob Description:This role involves teaching students about management information systems, focusing on development and administration of information systems and computer applications.Required Skills and...


  • Waterloo, Ontario, Canada Grote Electronics Full time

    About UsGrote Electronics is a leading company in the field of electronics manufacturing, and we are currently seeking a skilled Manufacturing Systems Specialist to join our team.Job SummaryWe are looking for an experienced Manufacturing Systems Specialist to design, implement, and optimize our manufacturing systems. The successful candidate will have a...


  • Waterloo, Ontario, Canada FLIR Systems, Inc. Full time

    As a leading provider of enabling technologies, FLIR Systems, Inc. empowers industries to thrive in growth markets.About the OpportunityWe are seeking an experienced Procurement Specialist – Contract Negotiator to join our team.Job Summary:The successful candidate will provide support for the procurement function, focusing on contract negotiation and...