Service Coordinator

2 weeks ago


Oshawa, Canada Stage Windows & Doors Full time

Salary:
Grow with us as a Service Coordinator at Stage Windows & Doors

**Company Overview**:
Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for the residential replacement and custom home markets. Our focus is on providing our customers value through on time delivery, quality and superior service.

We strive to build a work environment where safety, respect, commitment, success and fun are driving principles.

**Position Summary**:
The Service Coordinator is responsible for the prompt and accurate submission of warranty related claims, systems processing, document management.

The Service Coordinator is responsible for the prompt and accurate submission of manufacturer warranty claims.

**Primary Responsibilities**:

- Provide administrative support to the Service department, including scheduling, data entry, system maintenance, inventory management, and dealer communication.
- Qualify and process service requests by working with Service Manager
- Prepare detailed work order for service technician and assist with ensuring optimization of the technician's daily appointments
- Communicate with dealers and homeowners to schedule an in-home service repair once parts are ready
- Maintain and update all service tracking and other departmental spreadsheets
- Ensure compliance with contractual requirements to maintain service authorizations
- Report metrics on dealer performance and internal Service Delivery KPIs including turnaround time, customer satisfaction, and quality
- Be a focal point of communication between vendors and internal resources to ensure best-in-class outcomes for our customers
- Manage internal administration process to ensure that customers' warranty entitlements are accurate in system
- Other tasks as required

**Knowledge & Skill Requirements**:

- Excellent communication and people skills and a passion for delivering a best-in-class service experience
- Must be an innovative thinker, detailed oriented, adaptable and exhibit strong leadership skills with prior experience working in fast-paced, ever-changing environment
- 3-5 years of previous experience in B2B customer service, sales or vendor management role
- High level of organizational aptitude and attention to detail
- Strong multi-tasking ability and ability to thrive in a fast paced, dynamic work environment
- Dependable, self-starter
- Team oriented contributor with a solution driven, results oriented approach
- Speak, read and write English
- Proficiency in Microsoft Office, including Outlook, Excel, Word

Stage Windows & Doors is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.


  • Service Coordinator

    4 weeks ago


    Oshawa, Canada Stone River Windows + Doors Full time

    **Service Coordinator - Windows and Doors** Stone River Windows + Doors, a premium dealer of Andersen and Dashwood windows and doors in Durham and the GTA, is looking for a full-time Service Coordinator. **Job Description**: - Handle all service, warranty and parts related requests - Communicate product quality deficiencies to suppliers - Order parts and...


  • Oshawa, Canada Ontario Tech University Full time

    **Test Centre and Integrated Services Coordinator** **Tracking Code: req1087** **Faculty/Department**: Office of Student Life **Number of Positions**:1 **Appointment Type**: Limited Term 18 Months **Hours of Work**: 35 hours per week **Salary Range**:Level 7 - Starting Salary, Step 1 $54,848 **Posting Date**:April 16, 2024 **Closing Date**: April 30,...


  • Oshawa, Canada Clarington KIA Full time

    The Service Appointment/Internal Coordinator will ensure that all service appointment bookings are completed accurately and in a timely fashion. This role involves documentation of vehicle concerns that are established through listening to customers and by asking probing questions. Organizing the completion and accuracy of Internal work for deliveries and...


  • Oshawa, Canada Mackie Moving Systems Full time

    Mackie Moving Systems is hiring a Customer Service Coordinator for our Specialized Products division. **Responsibilities**: - Interacts with customers regarding processing orders, status checks, billing adjustments, POD requests - Inputs daily updates from BOL, 3rd party invoices - Ensures all paperwork is prepared to support accurate invoicing that all...


  • Oshawa, Canada Ontario Tech University Full time

    Enrolment Services Coordinator I Tracking Code: req1110 Faculty/Department:  Office of the Registrar Number of Positions:  2 Appointment Type:  Full-Time Continuing Hours of Work:  35 hours per week  Salary Range:  Level 6 - Starting Salary, Step 1 $50,054 Posting Date:  May 9, 2024 Closing Date:  May 15, 2024 Job Summary: ...


  • Oshawa, Canada Mackie Group Full time

    _**Mackie Moving Systems, a division of Canada Cartage**_ is hiring a Customer Service/Sales Coordinator **You will be responsible for**: - Point of contact for all incoming sales inquiries - Booking of sales surveys for salespeople - Customer contact for customer service inquiries on booked COD moves - Order entry/Booking of Household Goods COD local...


  • Oshawa, Canada GCBS Group Full time

    **Join Our Team: Service Coordinator** **Company Overview**: GCBS Group is a leading service provider in Durham Region and The Greater Toronto Area (GTA), offering a diverse range of building services to our valued customers. **Position**: We are seeking a proactive, detail-oriented, and dynamic Service Coordinator to join our fast-paced team. As a Service...

  • Event Coordinator

    4 weeks ago


    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • Unit Coordinator

    4 days ago


    Oshawa, Canada Lakeridge Health Full time

    **ONA** ONA LAKERIDGE HEALTH UNIT COORDINATOR DRCC Ambulatory Clinics Full Time Lakeridge Health Oshawa SALARY: $37.79 - $53.40 ONA-2300001139 DUTIES AND RESPONSIBILITIES: Reporting to the Patient Care Manager, the Unit Coordinator is responsible for the coordination of clinic space allocation, coordination of nursing staffing and resources on all...


  • Oshawa, Canada Scouts Canada - White Pine Council Full time

    **REPORTS TO**:Summer Program Director **WORK TIME**: - On-site staff training weekends (May 11-12, June 15-16) - Ten weeks of full-time hours (35 hours per week) during summer camp operations (June 24 - August 30) **GENERAL DESCRIPTION**:The Waterfront Coordinator is responsible for the implementation of the Waterfront Program, including all program...


  • Oshawa, Canada Ontario Tech University Full time

    **Alumni Relations Coordinator** **Tracking Code: req1119** **Faculty/Department**: Advancement Department **Number of Positions**:1 **Appointment Type**: Full-Time Continuing **Hours of Work**: 35 hours per week **Salary Range**:Level 8 - Starting Salary, Step 1 $62,834 **Posting Date**:May 17, 2024 **Closing Date**: May 24, 2024 **JOB...

  • Project Coordinator

    4 weeks ago


    Oshawa, Canada Alliance Group & Staffing Full time

    We are looking for an experienced Project Coordinator for one of our client located in Oshawa. The company is into the business of Elevator Manufacturing. **Responsibilities**: - Coordinate day-to-day tasks and schedule workers at customer locations. - Ability to work and communicate effectively with other departments. - Building strong relationships with...

  • Team Coordinator

    4 weeks ago


    Oshawa, Canada CarePartners Full time

    Overview CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are...


  • Oshawa, Canada Durham College Full time

    About Durham College Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the...

  • Project Coordinator

    4 weeks ago


    Oshawa, Canada Quick Link Corporation Full time

    **Responsibilities/Accountability** - Coordinate day to day tasks and schedule workers at customer location - Building strong relationships with workers and clients are a necessity - Ability to work and communicate effectively with the other departments - Meeting project deadlines with mínimal interruption - Develops creative solutions and alternatives to...


  • Oshawa, Canada Bayshore HealthCare Full time

    The Recreation Coordinator assesses, develops and coordinates the delivery of social, recreational, therapeutic programs consistent with the needs, interests and abilities of persons in care. Respects and promotes the dignity and individuality of each person in care by recognizing them as individuals with unique cultural, spiritual, and psycho-social...


  • Oshawa, Canada City of Oshawa Full time

    A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the _**_City of Oshawa_**_ is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced its...

  • Project Coordinator

    3 weeks ago


    Oshawa, Canada Fortune Recruits Full time

    **Job specifications**: **Responsibilities/Accountability** - Coordinate day to day tasks and schedule workers at customer location - Building strong relationships with workers and clients are a necessity - Ability to work and communicate effectively with the other departments - Meeting project deadlines with mínimal interruption - Develops creative...

  • Fitness Coordinator

    4 weeks ago


    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the...

  • Project Coordinator

    6 days ago


    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...