Enrolment Services Coordinator I

3 weeks ago

Oshawa, Canada Ontario Tech University Full time

Enrolment Services Coordinator I

Tracking Code: req1110

Faculty/Department:  Office of the Registrar

Number of Positions:  2

Appointment Type:  Full-Time Continuing

Hours of Work:  35 hours per week 

Salary Range:  Level 6 - Starting Salary, Step 1 $50,054

Posting Date:  May 9, 2024

Closing Date:  May 15, 2024

Job Summary:

The Enrolment Services (ES) department is one of the first points of contact forOntario Tech University undergraduate students, and we believe that allinteractions here should be transformational over transactional. The primarypurpose of this position is to provide administrative support to the Enrolment Services and Financial Aid department. As such, we are seeking a creativeindividual that thrives in working in multiple systems that support ourday-to-day operations: maintaining, updating and troubleshooting, as well aspulling analytics. (Although some previous knowledge of these systems would bean asset, we are aware that due to the diverse and multiple systems we work in,this may not always be possible.) Further, the incumbent will maintain aknowledge base of all departments in the Office of the Registrar in order toprovide support to the frontline Enrolment Services Coordinator II’s and area specialists.

Nature of work: 

This position reports to the Manager, Enrolment Services. Fast-paced environment; work under pressure; high attention to detail required, deadline-driven; highly collaborative.

Responsibilities/accountabilities: 

Provide stellar customer service which includes responding to student queries via email, along with occasional phone calls and front-line coverage (during peak cycles). Sort, categorize and respond to emails in a timely manner. Troubleshoot client problems effectively, identify and analyze any student escalations, and provide accurate solutions or referrals to management or area experts. Respond to student requests for information about their student records. Responsible for administrative support for all Office of the Registrar departments including OSAP processing, registrarial functions, admissions, recruitment, records and occasionally scheduling. Coordinate the work flow in the student information systems, such as BDMS, Banner, Bursary Recording System, and the Ministry portal. Maintain a knowledge base of all departments in the Office of the Registrar to provide information, perform student service transactions and provide timely referrals to area specialists, academic advisors and other University staff. Pull, analyze, and organize data analytics on call performance, survey feedback, etc. and then disseminate to required stakeholders. Review and update out-of-office communications for the email and phone systems. Coordinate student-facing communications for all registrarial related areas. Review web content and work with the Manager and Coordinator II’s to update content - specifically to the Registration Guide. Coordinate workflow required for system generated and manual OSAP Confirmation of Enrolments. Responsible for processing supporting documentation for OSAP. Assist with Campus ID duties including, responding to student/faculty/staff queries, printing Campus Cards, verifying student ID, and mailing out cards. Assist the Financial Aid team in administering student account deferments. Process fee charges to student accounts.

Responsibilities ­may also include:

Provide in-person (when on-campus) and webinar presentations to high schools, faculty advisors and students on registration activities. Confirm T2202 course detail parameters in compliance with Canada Revenue Agency tax rules. Process information, including compile, calculate, tabulate, audit and verify tax related information or data. Work in the QLess system; liaise with the developers at QLess to troubleshoot and to develop new solutions for bottlenecks in service. Other duties as assigned by the Manager. 

Required Skills: 

Excellent customer service skills; Ability to work in a high-pressure environment and maintain composure;  Strong systems knowledge ( Banner, Google Docs, BDMS, One-Key, QLess and SalesForce an asset); Exceptional oral and written communications; Excellent attention to detail with a high level of accuracy; Friendly with a high-level of empathy and compassion; Ability to prioritize; Ability to work independently and in a collaborative team environment; Time management; Ability to take initiative; Strong organizational skills; Strong judgement, flexibility and adaptability; Ability to work in a fast-paced environment; Demonstrated ability to establish and maintain collaborative relationships; Ability to work with and communicate with a diverse clientele; Strong tact and negotiation skills Integrity and the ability to maintain confidential information; Excellent computer skills including: Microsoft Office (Word, Excel, PowerPoint) and internet applications. Some Communications experience is an asset.

Required Education: 

Completion of a formal 3-year post-secondary/college/university program, or an equivalent combination of education and related experience may be considered.

* Verification of Academic credentials may be required

Required Experience: 

Minimum one year's experience working in a high-volume customer service environment; two years preferred, preferably within a University setting. Advanced skills in using software and computer programs such as Windows, Microsoft Office, Excel and PowerPoint, with the ability to learn new programs, as required. Strong systems knowledge (Banner, BDMS, One-Key, QLess, SalesForce, etc.); willingness to learn new systems. an equivalent combination of education and related experience may be considered.

How to Apply:

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until May 15, 2024 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our website and which may be amended from time-to-time.

OntarioTech University is actively committed to equity, diversity, inclusion, indigenizationand decolonization (EDIID), and welcomes applications from all qualifiedcandidates, while especially encouraging applications from First Nations,Metis, Inuit peoples, Indigenous peoples of North America, racialized persons,persons with disabilities, and those who identify as women and/or2SLGBTQ+. All qualified candidates are encouraged to apply;however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work inCanada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact , Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s 

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location:  Oshawa, Ontario, Canada

Expected Start Date:  6/3/2024

  • Enrolment Services Coordinator Ii

    1 month ago

    Oshawa, Canada Ontario Tech University Full time

    **Enrolment Services Coordinator II - Limited Term** **Tracking Code: req728** **Faculty/Department**: Office of the Registrar **Number of Positions**:1 **Appointment Type**: Limited Term 21 months **Hours of Work**: 35 hours per week **Salary Range**:Level 7 - Starting Salary, Step 1 $54,848 **Posting Date**:July 20, 2023 **Closing Date**: August 2,...

  • Enrolment Services Coordinator Ii

    1 month ago

    Oshawa, Canada Ontario Tech University Full time

    **Enrolment Services Coordinator II - Limited Term** **Tracking Code: req729** **Faculty/Department**: Office of the Registrar **Number of Positions**:1 **Appointment Type**: Limited Term 13 months **Hours of Work**: 35 hours per week **Salary Range**:Level 7 - Starting Salary, Step 1 $54,848 **Posting Date**:July 20, 2023 **Closing Date**: August 2,...

  • Enrolment Services Representative

    1 month ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • Enrolment Services Representative

    1 month ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • Recreation Coordinator

    1 week ago

    Oshawa, Canada Bayshore HealthCare Full time

    The Recreation Coordinator assesses, develops and coordinates the delivery of social, recreational, therapeutic programs consistent with the needs, interests and abilities of persons in care. Respects and promotes the dignity and individuality of each person in care by recognizing them as individuals with unique cultural, spiritual, and psycho-social...

  • Customer Service Representative I

    4 days ago

    Oshawa, Canada IAA, Inc. Full time

    IAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer Service Representative I at our facility in West Oshawa, ON IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada....

  • Customer Service Representative I

    1 week ago

    Oshawa, Canada IAA Holdings, LLC Full time

    IAA Holdings, LLC (IAA), a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer Service Representative I at our facility in West Oshawa, ON IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and...

  • Customer Service Representative I

    6 days ago

    Oshawa, Canada IAA Holdings, LLC Full time

    IAA Holdings, LLC (IAA), a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer Service Representative I at our facility in West Oshawa, ON IAA Holdings, LLC (IAA), is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta,...

  • Customer Service Representative I

    1 week ago

    Oshawa, Canada IAA, an RB Global Inc. Company Full time

    IAA, an RB Global, Inc. Company is searching for Customer Service Representative I to join the team at our team in West Oshawa, ON IAA, Inc., a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology...

  • Recreation Coordinator

    1 week ago

    Oshawa, Canada Bayshore HealthCare Full time

    Job Description The Recreation Coordinator assesses, develops and coordinates the delivery of social, recreational, therapeutic programs consistent with the needs, interests and abilities of persons in care. Respects and promotes the dignity and individuality of each person in care by recognizing them as individuals with unique cultural, spiritual,...

  • Service Coordinator

    1 month ago

    Oshawa, Canada GCBS Group Full time

    **Join Our Team: Service Coordinator** **Company Overview**: GCBS Group is a leading service provider in Durham Region and The Greater Toronto Area (GTA), offering a diverse range of building services to our valued customers. **Position**: We are seeking a proactive, detail-oriented, and dynamic Service Coordinator to join our fast-paced team. As a Service...

  • Electrical Service Coordinator

    1 month ago

    Oshawa, Canada Oak Ridge Building Solutions Inc. Full time

    Oak Ridge Building Solutions is a leading provider of electrical services known for its commitment to excellence and customer satisfaction. We are currently seeking a motivated and organized individual to join our team as an Electrical Service Dispatch and Coordinator. If you have a passion for efficient coordination and excellent customer service, we want...

  • Tarion/service Coordinator

    1 month ago

    Oshawa, Canada Batavia Developments Inc Full time

    Home Builder looking for service coordinator to arrange and coordinate repairs on new homes. Must have post secondary education and work with mínimal supervision. Knowledge of Tarion new home warranty program would be an asset. Must have good customer service skills. Knowledge of word, excel and power point a must. Willing to do help out in the...

  • Contract Services Coordinator

    1 month ago

    Oshawa, Canada TEAM Group Full time

    **About Us** **TEAM Group** was founded in 1982, with headquarters in Markham, Ontario. We offer industrial cleaning, facility maintenance, and shutdown services to thousands of client locations throughout North America, Europe, and Asia. Some of the industries we service include automotive, manufacturing and healthcare. We are committed to safety,...

  • Coordinator, Ancillary Services

    1 month ago

    Oshawa, Canada Ontario Tech University Full time

    **Coordinator, Ancillary Services** **Tracking Code: req1067** **Faculty/Department**: Office of VP, Administration **Number of Positions**:1 **Appointment Type**: Full-Time Continuing **Hours of Work**: 35 hours per week **Salary Range**:Level 7 - Starting Salary, Step 1 $54,848 **Posting Date**:March 27, 2024 **Closing Date**: April 10, 2024 **Job...

  • Library Technician I

    1 month ago

    Oshawa, Canada Ontario Tech University Full time

    **Library Technician I** **Tracking Code: req795** **Faculty/Department**: Library **Number of Positions**:1 **Appointment Type**: Limited Term, **Hours of Work**: 24 hours per week **Salary Range**:Level 4 - Annual Hiring Salary, Step 1, $43,056. **Posting Date**:August 14, 2023 **Closing Date**: August 25, 2023 **Job Summary**:The Campus Libraries...

  • Agent Services Coordinator

    1 month ago

    Oshawa, Canada Keller Williams Energy Real Estate, Brokerage Full time

    **Your job title**:_**Agent Services Coordinator**_ **Where you will work**:_**Keller Williams Energy**_ **Direct Supervisor: Dawn Enright** **Who are we?** - Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Energy...

  • Warranty Service Coordinator

    4 days ago

    Oshawa, Canada Sorbara Group of Companies Full time

    Sorbara is looking for a Warranty Service Coordinator to join our growing team! **About Sorbara Group of Companies**: Over 80 years, we’ve become an established real estate, planning, development, construction, investment, and management firm that’s known for delivering well-designed spaces in the communities where people live, work and play. This has...

  • Events Coordinator

    1 week ago

    Oshawa, Canada Michaels Full time

    Store - TOR-OSHAWA, ONPlan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout...

  • Loader Operator I

    1 week ago

    Oshawa, Canada Impact Auto Auction LTD Full time

    IAA, Inc. is searching for a Loader Operator I to join the team at our facility in Oshawa, ON IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada. IAA's national service offering allows sellers to standardize processes across the country...