Business Development Client Relationship Manager

6 months ago

Mississauga, Canada The Cigna Group Full time

You will be the voice of the client within Express Scripts Canada, and will be responsible for the various activities that guide the design, development, and management of our pharmacy network client accounts.
As an account manager, you will establish and maintain strong client relationships that enable rapid dissemination of important information and insights regarding our client feedback, consultative offerings, technology products, and other client-centric solutions. In this role you will identify new business opportunities and make recommendations for projects and improvements to meet client expectations.

**Key Responsibilities**:
Accountable for new project delivery by demonstrating a high degree of independence and ownership of projects
Managing network clients and related reporting, the Client Relationship Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention.
Develop a deep understanding of our network clients and processes
Lead internal meetings to ensure cross-functional collaboration and attention to detail throughout the project process in order to meet expected timelines and quality standards.
Responsible for the coordinated efforts in operational issue resolution associated with ESC core services.
Work with reporting analyst to create and send value added reports to clients; ability to summarize and data in visually appealing presentations to influence decision making
Work with IT to develop projects benefitting clients
Assist with collection issues; understanding of invoicing & collections claims administration understanding
Meet with clients as on a routine and ad-hoc basis
Some travelling involved ( up to 5-10%)

**Qualifications**:
University Degree in Pharmacy, and licensed pharmacist strongly preferred
3-5 years of relevant Account Management and/or Client relationship management, and/or Communications experience
Bilingual English and French considered an asset.

**Knowledge, Skills and Abilities required**:
Excellent verbal and written communication and presentation skills.
Strong analytical and problem solving skills; identify process improvements.
Ability to negotiate, lead others, organize, analyze and interpret information
Responsiveness, relationship building and accountability
Knowledge of the healthcare and PBM industry preferred; claims administration understanding
Demonstrated ability managing projects, utilizing proven project management processes.
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
Strategic mindset.

Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

  • Commercial Account Manager, Small Business

    6 months ago

    Mississauga, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Senior Client Relationship Manager

    4 weeks ago

    Mississauga, Ontario, Canada Brand Momentum Full time

    Job Description: As a key member of our team at Brand Momentum, the Senior Client Relationship Manager is responsible for fostering strong relationships with our clients, driving business growth, and ensuring exceptional client satisfaction.Key Responsibilities:Develop and execute strategies to grow client relationships and drive business growth.Collaborate...

  • Client Relationship Development Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Intelcom - Dragonfly Full time

    About Intelcom - DragonflyWe are a leading last-mile carrier in the e-commerce sector, operating across Canada through our network of independent contractors.Compensation PackageThe estimated annual salary for this position is $90,000 CAD, reflecting the company's commitment to rewarding experienced professionals in logistics and account management.Job...

  • Multilingual Client Relationship Manager

    7 days ago

    Mississauga, Ontario, Canada Pivotal Integrated HR Solutions Full time

    Pivotal Integrated HR Solutions is expanding its client services team and seeking a skilled Multilingual Client Relationship Manager.We are looking for a highly motivated professional to drive business growth and deliver exceptional customer experiences.About the Role:This is a full-time position, 35 hours/week in our officeYou will be responsible for...

  • Senior Business Relationship Manager

    4 weeks ago

    Mississauga, Ontario, Canada IKO Full time

    Business Relationship Manager Role:Foster strong relationships between IT and the organization to drive business growth and customer satisfaction. Act as a trusted advisor, collaborating with internal businesses to understand their needs and align them with IT capabilities.Key Responsibilities:Develop and maintain relationships with senior management to...

  • Relationship Manager- Business Banking

    2 months ago

    Mississauga, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Senior Client Relationship Manager

    3 weeks ago

    Mississauga, Ontario, Canada Kenna Full time

    Kenna Seeks Experienced Account ProfessionalWe are seeking an accomplished Account Manager to lead our client relationships and drive campaign success.About the Role:Salary: $80,000 - $110,000 per yearBased in Mississauga, this full-time position offers a competitive salary, flexible hours, and a mobile plan stipend.Responsibilities:Leverage your expertise...

  • IT Business Relationship Manager

    6 months ago

    Mississauga, Canada goeasy Full time

    If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Certified as a **Great Place to Work®**, recognized as **Canada’s Most Admired Corporate Cultures**, **GTA's Top 100 Employers,** one of **Canada’s Top 50 Fintech’s**, **North America’s Most Engaged Workplaces,** and placed on the 2022 **Report...

  • Business Relationship Management Leader

    3 weeks ago

    Mississauga, Ontario, Canada KUBRA Full time

    KUBRA, a leading provider of data analytics solutions, is seeking a highly skilled Business Relationship Management Leader to join its Data Analytics Team.Job OverviewThis is a hybrid role based out of our office in Mississauga, offering a unique blend of leadership and technical expertise. As a Business Relationship Management Leader, you will be...

  • Business Relationship Senior Manager

    6 months ago

    Mississauga, Canada IKO Full time

    Description A Business Relationship Senior Manager (BRM) is responsible for fostering strong relationships between IT and the rest of the organization and its leaders. In this role, the BRM will act as a trusted advisor and work closely with internal businesses to understand their needs and align them with the capabilities and services offered by...

  • Relationship Manager

    6 months ago

    Mississauga, Canada BMO Financial Group Full time

    6605 Hurontario Street Mississauga Ontario,L5T 0A4 Provides technical expertise for proactive credit analysis, structuring, pricing, and overall transactions assessment within the assigned portfolio / jurisdiction. Provides advisory supports to the team to provide insights on the accuracy and consistency of decisions relative to risk strategies, policies,...

  • Relationship Manager

    6 months ago

    Mississauga, Canada TD Bank Full time

    **Relationship Manager**: - 425204BR **Job Category - Primary** - Commercial Banking **Work Location** - 20 Milverton Drive **Employment Type** - Regular **City** - Mississauga **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** TD Commercial Banking services...

  • Senior Client Relationship Manager

    3 weeks ago

    Mississauga, Ontario, Canada Matthews International Full time

    Position SummaryThe Senior Client Coordinator owns complex and/or multiple client relationships and serves as project owner from inception through completion. This role requires a deep understanding of client needs and project requirements, as well as expertise in manufacturing processes, including packaging, prepress, industry standards, and...

  • Small Business Relationship Manager

    4 weeks ago

    Mississauga, Ontario, Canada Scotiabank Full time

    About the RoleThe ideal candidate will possess a results-oriented attitude and have sound knowledge of the small business market, including the features and benefits of small business products and services.Key ResponsibilitiesManage an assigned portfolio of high-value and/or complex small business owner relationships to achieve retention and other negotiated...

  • Commercial Account Manager

    6 months ago

    Mississauga, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Business Development Manager

    3 months ago

    Mississauga, Canada Pre-Can Wall Systems Inc. and Venn Construction Full time

    **Job Overview** **Responsibilities** Market Development - Contribute to developing marketing strategies to leverage the companies’ position and branding(Precan and Venn) - Research market trends to identify new services being requested by existing clients - Conduct market and competitor assessments to identify new market opportunities - Represent the...

  • Client Relationship Manager

    7 days ago

    Mississauga, Ontario, Canada TD Full time

    Gain a fulfilling career with TD, a leader in financial services, where you will be responsible for managing client relationships and providing expert advice on estate planning.As a Client Relationship Manager - Estate Planning, you will play a critical role in building strong relationships with clients and their families, guiding them through the...

  • Relationship Manager

    3 months ago

    Mississauga, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Relationship Manager, Commercial Banking

    6 months ago

    Mississauga, Canada Scotiabank Full time

    Requisition ID: 199757 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: The Client Relationship Manager (CRM) contributes to the overall success of the Commercial Bank in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s...

  • Business Development Manager

    3 weeks ago

    Mississauga, Ontario, Canada Acosta Full time

    Job Description:We are seeking a highly skilled Business Development Manager to join our team at Acosta.About the Role:This is an exciting opportunity to drive revenue growth and secure new business opportunities for our clients. As a Business Development Manager, you will be responsible for building and maintaining strong relationships with key...