Manager Communications and Business Office

5 days ago

Toronto, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**Job Summary (Primary purpose of this Role)**:
Reporting to the Head TSM Change Enablement, the Senior Manager, Business Office, Communications & OCM is responsible for supporting the vision and mission of the TSM Business Office & Communications team, including: Delivering/consulting on TSM communications (internal, ETS AND Manulife, stakeholders). Infusing the organizational change management (OCM ) capability into TSM major projects and initiatives. Building relationships, and support deliverables, across ETS and Manulife to help drive alignment in operational excellence and education/awareness to TSM’s vision and priorities. Leading all branding/marketing/upskilling initiatives in TSM. Facilitating horizontal efforts to drive process efficiencies within TSM. Supporting the Senior Leadership team on a variety of strategy and tactical fronts.

This role will work closely with TSM Strategy & Transformation to provide input and drive the global operations and infrastructure strategy and aid in developing standard tools and processes.

**Key accountabilities include**:
**Communications**
- Communications (Strategic & Tactical) supports the Director in crafting and executing on the annual TSM Communications Strategy.
- Assists in the preparation and delivery of executive presentations to various audiences (senior management teams, business and technology partners and GTI employees)
- Contributes to the upkeep of all TSM social media platforms, primarily the TSM Yammer website.
- Helps in the development and publication of blog posts, videos, and written communication to all employees.
- Works with the Director and team on conceptualizing, planning, executing, and debriefing on all TSM events, including the Annual Summit, Town Halls and other misc. events.
- Supports the Director in providing senior management with timely updates on project/initiative issues and manages communications including status reports.
- Leads the resolution of complex conflicts/issues and escalates as deemed appropriate for timely resolution.
- Helps establish operational objectives and functional policies through the membership in on -going committees.
- Seeks out industry trends and organizational knowledge to understand alternative approaches / solutions that can be used within TSM.
- Helps in the resolution of ambiguous situations and provides direction and clarity to the team and stakeholders within TSM deemed appropriate for timely resolution.

**Organizational Change Management**
- Supports the delivery of TSM change initiatives while helping employees through the process, and keeping them focused on business priorities.
- Manages the documentation and upkeep of artefacts (e.g., change management plans and communications) related to people
- impact initiatives.
- Strategizes with the Director and team to proactively anticipate any challenges with staff that would impact progress on TSM goals.
- Seeks out industry trends and organizational knowledge to understand alternative approaches / solutions that can be used within TSM.

**Stakeholder Relationship Management**
- Effectively communicates and builds rapport with team members, stakeholders, and interface groups across ETS using a variety of techniques and collaboration from initiation to close.
- Responsible for all TSM people operations reporting (i.e., HR moves into, within, and out of TSM ) and work with TSM Business Operations team on finance issues.
- Interacts with senior management (IT infrastructure, Operations, Applications and Segments) on the full range of matters related to team responsibilities within TSM.
- Supports complex group meetings (including business partners ) for decision making, problem solving, implementation and strategic planning for TSM

**Branding, Marketing and Upskilling**
- Supports the overall branding of how TSM is presented visually to ETS and Manulife.
- Helps with conceptualizing, strategizing and executing on an annual marketing strategy for TSM.
- Leads in researching and developing best
- in - class templates for written, visual, and video presentations/materials.
- Ensures TSM employees have easy, self-serve access to templates for written and visual materials.
- Point person in TSM for ETS upskilling initiative, tracking training/travel spend and new skills/roles.

**Process Efficiencies**
- Works with TSM pillars to identify areas of process efficiencies, within each pillar, across pillars, and across ETS and Manulife
- Facilitates the ongoing TSM group that identifies areas of process efficiencies, helping each TSM pillar to effectively establish ta

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