IT Administration Officer

4 weeks ago


Toronto, Canada International Business University Full time

**Position Title**: IT Administration Officer (Permanent Part-Time)

**Reports to**: Director, IT

**Hourly Rate**: $25 - $28/hour (up to 30 hours per week)

**About IBU**

International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals ready for the next level of challenge in their careers.

**Position Summary**

The IT Administration Officer will play a pivotal role within International Business University and is responsible for overseeing various aspects of IT administration to support the efficient functioning of our Information Technology department. Reporting to the Director of Information Technology, this role encompasses IT training coordination, fixed assets management, service management, and project coordination. Additionally, the incumbent must exhibit a high level of commitment to excellence and integrity in serving all key stakeholders.

**Key Responsibilities**

**IT Training Coordination**:

- Define and maintain the IT systems catalogue for IBU to ensure clarity and accessibility of IT resources.
- Conduct thorough research to develop comprehensive IT training programs, both online and onsite, catering to the diverse needs of staff, faculty, and students.
- Ensure the continuous update of IT user guides and documentation, facilitating ease of access to information.
- Organize monthly training programs for staff, faculty, and students to empower users with the necessary skills and knowledge.
- Provide IT onboarding training and necessary materials.
- Proactively engage with end-users through surveys to gather feedback.

**IT Fixed Assets Management**:

- Regularly update the inventory of IT fixed assets, software licenses, and services in coordination with the finance team to maintain accuracy.
- Generate regular reports for IT P&L, providing insights into asset utilization and expenditure.
- Establish and nurture trusted relationships with IT suppliers and partners to ensure reliable procurement and support services.

**IT Service Management**:

- Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for the IBU IT Helpdesk, ensuring prompt and efficient resolution of IT issues.
- Collaborate closely with HR to streamline the onboarding and off-boarding process, ensuring seamless access to IT services for all employees.
- Enhance student experiences with the helpdesk process through proactive communication, effective outage management, and streamlined change management processes (notification, outage, new release, change management, and more).
- Implement workflows, automation, and survey processes using JIRA to optimize IT service delivery and user satisfaction.
- Generate weekly reports to track helpdesk performance and identify areas for improvement.
- Monitor onsite support staff to prevent service delivery delays.
- Oversee the development and management of the IT knowledge base site, empowering users with self-service support resources.

**IT Project Coordination**:

- Seek assistance to develop MS Project Charts for each project, ensuring clear communication of project timelines and milestones.
- Maintain up-to-date project progress reports, fostering transparent communication with key stakeholders.
- Cultivate trusted partnerships with key stakeholders to facilitate successful project outcomes.
- Participate actively in project User Acceptance Testing (UAT), Quality Assurance (QA), and end-user training, ensuring smooth project delivery and user adoption.

**Required Qualifications**:

- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience in IT administration, preferably in an educational or corporate setting.
- Proficiency in project management tools such as MS Project and JIRA.
- Ability to work effectively both independently and as part of a team.
- Strong verbal and written communication to obtain and relay information accurately with a strong attention to detail.
- Excellent planning, organizational and time management skills to cope with conflicting deadlines, multiple tasks, projects and events occurring within short and overlapping time periods.
- Good judgement and to maintain confidentiality.
- Demonstrates initiative and flexibility.
- Able to communicate effectively with a diverse university student population, staff members, faculty, and other stakeholders.
- Working effectively and accurately under pressure of high volume and frequent interruptions.
- Demonstrated record of professionalism, good attendance, punctuality, and reliability.

**Job Types**: Part-time, Permanent

Pay: $25.00-$28.00 per hour

Ability to commute/relocate:

- Toronto, ON M5S 2V1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- IT administration: 2 years (required)
- JIRA: 2 years (required)



  • Toronto, Canada Yakirelbaz IT Solutions Full time

    **Job Overview**: **Responsibilities**: - Manage and organize office files, documents, and records. - Schedule and coordinate meetings, appointments, and travel arrangements. - Assist with the preparation of reports, presentations, and correspondence. - Maintain office supplies inventory and place orders as needed. - Handle incoming and outgoing mail and...


  • Toronto, Ontario, Canada ONE IT CONSULTING INC. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at ONE IT CONSULTING INC. as an Office Administrative Assistant - IT Support.Key ResponsibilitiesAdministrative Support: Provide administrative support to our IT team, including scheduling appointments, managing calendars, and coordinating travel...


  • Toronto, Ontario, Canada ONE IT CONSULTING INC. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at ONE IT CONSULTING INC. as an Office Administrative Assistant - IT Support.Key ResponsibilitiesAdministrative Support: Provide administrative support to our IT team, including scheduling appointments, managing calendars, and coordinating travel...


  • Toronto, Ontario, Canada ONE IT CONSULTING INC. Full time

    About the RoleWe are seeking an experienced Administrative Assistant to join our team at ONE IT CONSULTING INC. as an Office Administrative Assistant - IT Support. This is a permanent position that requires a high level of organization, attention to detail, and excellent communication skills.Key ResponsibilitiesAdministrative SupportProvide administrative...


  • Toronto, Ontario, Canada ONE IT CONSULTING INC. Full time

    About the RoleWe are seeking an experienced Administrative Assistant to join our team at ONE IT CONSULTING INC. as an Office Administrative Assistant - IT Support. This is a permanent position that requires a high level of organization, attention to detail, and excellent communication skills.Key ResponsibilitiesAdministrative SupportProvide administrative...

  • Office Coordinator

    4 months ago


    Toronto, Canada Selrhub It Solutions Full time

    **Responsibilities**: - Coordinate day-to-day office operations to ensure a smooth and efficient work environment. - Greet visitors, answer phone calls, and manage incoming and outgoing mail and packages. - Maintain office supplies inventory and place orders as needed to ensure the office runs smoothly. - Assist with scheduling meetings, booking conference...


  • Toronto, Ontario, Canada CODEWORK IT SOLUTIONS INC. Full time

    Administrative Support RoleType: Permanent PositionLanguage Requirement: EnglishWork Schedule: 37.5 hours per weekQualificationsRequired: Bachelor's degreeWork EnvironmentFlexibility to relocate if neededKey ResponsibilitiesOrganize and coordinate events including seminars and workshopsOversee budget management and financial trackingLead a small team of...

  • Office Assistant

    5 months ago


    Toronto, Canada Selrhub It Solutions Full time

    **Responsibilities**: - Provide general administrative support to ensure smooth office operations. - Answer and direct phone calls, take messages, and greet visitors in a professional manner. - Manage office supplies, track inventory, and place orders when necessary. - Perform data entry and maintain organized filing systems for documents and records. -...


  • Toronto, Canada Selrhub It Solutions Full time

    **Responsibilities**: - Provide administrative support to ensure efficient operation of the office. - Manage calendars, schedule appointments, and coordinate meetings and conferences. - Prepare and distribute correspondence, memos, and reports. - Maintain electronic and paper filing systems, ensuring proper organization and accessibility of documents. -...


  • Toronto, Canada Yakirelbaz IT Solutions Full time

    **Job Overview**: **Responsibilities**: - Manage and maintain schedules, appointments, and calendars for team members. - Prepare and edit documents, reports, and presentations. - Organize and maintain filing systems, both electronic and physical. - Coordinate meetings, conferences, and events, including logistics and catering. - Assist with travel...

  • Office Assistant

    3 months ago


    Toronto, Canada Yakirelbaz IT Solutions Full time

    **Job Overview**: **Responsibilities**: - Assist with scheduling appointments and managing calendars. - Handle incoming and outgoing mail and packages. - Maintain office supplies inventory and place orders when necessary. - Perform data entry, filing, and document management. - Assist with coordinating meetings and preparing meeting materials. - Provide...


  • Toronto, Canada Truck It Personnel Services Inc Full time

    Truck It Personnel is now hiring for a dynamic Administrative/ Dispatcher Manager Role in the Toronto area for one of the largest fuel distribution companies in North America. **Job Description/Requirements**: The Dispatch Manager role is a mainstay to our success. We seek a hands-on multitasker who can grasp and oversee the complexities of our industry,...

  • Office Administrator

    10 hours ago


    Toronto, Ontario, Canada Vermani Trucking Inc. Full time

    Job SummaryVermani Trucking Inc. is seeking a highly organized and detail-oriented Office Administrator to join our team. As an Office Administrator, you will be responsible for providing administrative support to our operations team, ensuring the smooth day-to-day functioning of our office.Key ResponsibilitiesAdministrative SupportImplement new...

  • Office Administrator

    14 hours ago


    Toronto, Ontario, Canada Vermani Trucking Inc. Full time

    Job SummaryVermani Trucking Inc. is seeking a highly organized and detail-oriented Office Administrator to join our team. As an Office Administrator, you will be responsible for providing administrative support to our operations team, ensuring the smooth day-to-day functioning of our office.Key ResponsibilitiesAdministrative SupportImplement new...

  • Administrative Officer

    3 months ago


    Toronto, Canada Contract Intelligence Full time

    **Job Description**: We are seeking a highly organized and detail-oriented Administration Officer to oversee and coordinate office administrative procedures. The Administration Officer will be responsible for reviewing, evaluating, and implementing new procedures to improve efficiency and ensure compliance. This role will involve establishing work...


  • Toronto, Ontario, Canada GAVON TRANSPORT LTD. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Office Administrator to join our team at GAVON TRANSPORT LTD. As an Office Administrator, you will play a critical role in ensuring the smooth operation of our administrative functions.Key ResponsibilitiesAdministrative Support: Provide administrative support to our management team,...

  • Office Administrator

    15 hours ago


    Toronto, Ontario, Canada GAVON TRANSPORT LTD. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Office Administrator to join our team at GAVON TRANSPORT LTD. As an Office Administrator, you will play a critical role in ensuring the smooth operation of our administrative functions.Key ResponsibilitiesAdministrative Support: Provide administrative support to our management team,...


  • Toronto, Ontario, Canada Acme Precision Products Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to join our team at Acme Precision Products Limited. As an Office Administrator, you will be responsible for providing administrative support to our operations team, ensuring the smooth day-to-day functioning of our office.Key ResponsibilitiesAdministrative SupportImplement...


  • Toronto, Ontario, Canada Acme Precision Products Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to join our team at Acme Precision Products Limited. As an Office Administrator, you will be responsible for providing administrative support to our operations team, ensuring the smooth day-to-day functioning of our office.Key ResponsibilitiesAdministrative SupportImplement...


  • Toronto, Ontario, Canada STARLIGHT INTERNATIONAL TRAVEL Full time

    Job SummaryWe are seeking a highly organized and reliable Office Administrator to join our team at STARLIGHT INTERNATIONAL TRAVEL. As an Office Administrator, you will be responsible for providing administrative support to our office, ensuring the smooth operation of our daily activities.Key ResponsibilitiesAdministrative Support: Provide administrative...