Events & Guest Services Manager

3 months ago


Halfmoon Bay, Canada Rockwater Secret Cove Resort Full time

**Company Overview**

The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast (Gibsons, Sechelt, Halfmoon Bay).

We are looking for an experienced Events & Guest Services Manager to play a key guest-facing role at one of British Columbia’s go-to destinations. This individual will support weddings, corporate offsites, wellness retreats, and other events at the resort, along with delivering exceptional customer service as part of our guest services team.

The Events & Guest Services Manager will have significant exposure to Evergreen’s senior leadership team, with the opportunity to take on as much responsibility as they can demonstrate capability for.

The Events & Guest Services Manager’s key responsibilities will include:

- End-to-end execution of events (from contract signed to happy client), including:

- Serving as the main point-of-contact for wedding / event groups once a contract is signed
- Partnering with clients to bring their vision to life throughout the planning process
- Creating detailed plans / schedules for each event, including coordinating responsibilities across other departments (front desk, housekeeping, maintenance, F&B)
- Driving execution of each event, serving as our on-the-ground leader to ensure smooth delivery and exceed client expectations
- Conducting post-event evaluations to assess the quality and efficiency of events and identify areas for improvement
- Playing an active role on our guest services team at the resort front desk (30-50% of time), providing top-notch service to maximize customer satisfaction
- Reinforcing our service culture throughout all guest interactions, leading by example and setting the bar for other staff to emulate
- Partnering with management to identify & execute additional initiatives to continue elevating the quality of the resort & overall guest experience

Pay: $45,000.00-$65,000.00 per year

Ability to commute/relocate:

- Halfmoon Bay, BC V7Z 1B8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Event Planning: 1 year (required)

Work Location: In person



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