Guest Services Representative

1 week ago

Thunder Bay, Canada Victoria Inn Hotel & Convention Centre Full time

**Overview**:
We are seeking a Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. This is a vital role in our organization as you will be the first point of contact for our guests. Also, you will be responsible for check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures to ensure guest satisfaction.

**Duties & Responsibilities**
- Greets guests warmly, efficiently, and professionally upon arrival
- Registers guests, issues room keys, offers details on hotel amenities and room location, and prepares for group and VIP arrivals, staying informed about hotel events during the shift. Ensures prompt and courteous handling of phone calls.
- Handles cash and credit card transactions accurately according to established protocols, including posting charges, completing cashier reports, preparing deposits, and managing assigned banks securely.
- Report any outstanding guest requests or concerns to management for further attention.
- Responsively addresses guest needs, promotes hotel services and facilities and offers information on local attractions and directions to enhance guest satisfaction.
- Processes guest reservations, modifications, and cancellations, whether received via phone or within the hotel premises.
- Fosters teamwork and maintains quality service through regular communication and coordination with other departments.
- Executes additional tasks as required, including conducting guest room tours, providing concierge services, and fulfilling special guest requests.
- Adheres to all Company and Brand Standards while carrying out assigned duties.
- Clerical duties (i.e. faxing, filing, photocopying)

**Job Requirements**
- High School diploma or equivalent
- One-year front desk/guest service experience (preferred)
- Excellent communication and customer service skills
- Excellent desktop computer/software knowledge
- May be required to work nights, weekends, and/or holidays.
- Problem-solving, reasoning, motivating, and training abilities are often used.

**Job Types**: Full-time, Part-time

Pay: $16.55 per hour

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking

Work Location: In person

  • Guest Service Representative

    3 weeks ago

    Thunder Bay, Canada Comfort Inn Thunder Bay Full time

    GUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Service Representative

    3 weeks ago

    Thunder Bay, Canada Comfort Inn Thunder Bay Full time

    GUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble...

  • Guest Service Representative

    4 weeks ago

    North Bay, Canada Holiday Inn Express & Suites North Bay Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...

  • Guest Services Representative

    2 weeks ago

    Thunder Bay, Canada Super 8 Thunder Bay Full time

    **Are you customer service driven individual? Like to work evenings and mostly alone?** Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and...

  • Guest Services Representative

    3 weeks ago

    Thunder Bay, Canada Super 8 Thunder Bay Full time

    **Are you customer service driven individual? Like to work evenings and mostly alone?** Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and...

  • Guest Services Representative

    4 weeks ago

    Thunder Bay, Canada Gateway Casinos Full time

    **Job Type: Part-Time** **The Gateway to Your Future** **We Provide** - Benefits package for part-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and fitness - Development and training opportunities **Key Responsibilities** - Meet, greet and assist...

  • Guest Services Representative

    3 weeks ago

    Thunder Bay, Canada Gateway Casinos Full time

    **Job Type: Part-Time** **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and fitness - Development and training opportunities **Key Responsibilities** - Meet, greet and...

  • Guest Services Supervisor

    3 weeks ago

    Thunder Bay, Canada Gateway Casinos Full time

    **Job Type: Full-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Guest Service Representative

    2 weeks ago

    Thunder Bay, Ontario, Canada Nor'Wester Resorts Limited Full time

    Work Term: Permanent Work Language: English Hours: 20 to 25 hours per week Education: Secondary (high) school graduation certificate Experience: 2 years to less than 3 yearsWork setting: Urban area Hotel, motel, resort ResortTasks: Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations...

  • Guest Services Manager

    4 weeks ago

    Thunder Bay, Canada Marriott International, Inc Full time

    **Job Number** 24098001 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • Guest Service Representative

    4 weeks ago

    Thunder Bay, Canada Nor'Wester Resorts Limited Full time

    Work Term: Permanent - Work Language: English - Hours: 20 to 25 hours per week - Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Work setting**: - Urban area - Hotel, motel, resort - Resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and...

  • Guest Service Representative

    2 weeks ago

    Thunder Bay, Canada Nor'Wester Resorts Limited Full time

    Work Term: Permanent - Work Language: English - Hours: 37.5 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Work setting**: - Urban area - Hotel, motel, resort - Resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel...

  • Guest Service Representative

    4 weeks ago

    Thunder Bay, Canada Nor'Wester Resorts Limited Full time

    Work Term: Permanent - Work Language: English - Hours: 20 to 25 hours per week - Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Work setting**: - Urban area - Hotel, motel, resort - Resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and...

  • Guest Services Manager

    2 weeks ago

    Thunder Bay, Ontario, Canada EightSix Network Full time

    Job Description Job Number Job Category Rooms & Guest Services Operations Location Delta Hotels Thunder Bay, Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations,...

  • Guest Services Manager

    4 weeks ago

    Thunder Bay, Canada EightSix Network Full time

    Job Description Job Number Job Category Rooms & Guest Services Operations Location Delta Hotels Thunder Bay, Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property...

  • Dual - Guest Services Supervisor

    4 weeks ago

    Thunder Bay, Canada EightSix Network Full time

    Job Description Job Type: Part-Time The Gateway to Your Future You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this...

  • Dual - Guest Services Supervisor

    1 month ago

    Thunder Bay, Canada Gateway Casinos & Entertainment Limited Full time

    Description Position at Gateway Casinos Job Type: Part-Time The Gateway to Your Future You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to...

  • Dual - Guest Services Shift Manager

    3 weeks ago

    Thunder Bay, Canada Gateway Casinos Full time

    **Job Type: Full-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Residence Service Representative

    4 weeks ago

    Thunder Bay, Canada Campus Living Centres Full time

    **Position Summary and Job Magnitude** The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the...

  • Guest Service Expert

    3 weeks ago

    Thunder Bay, Canada Marriott International, Inc Full time

    **Additional Information** Banquet / Restuarant Server **Job Number** 24031841 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...