Guest Service Agent

5 months ago

North Bay, Canada Best Western North Bay Full time

**To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.**

**Duties & Responsibilities**:

- Provide the highest quality of service to the guest at all times.
- Promptly and effectively address effectively guest requests and complaints.
- Check guests in and out efficiently and in a friendly manner.
- Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.
- Be very knowledgeable of Rewards program and promotions.
- Develop a thorough knowledge of hotel amenities, room locations, room rates, and selling strategies.
- Answer switchboard, reservations and wake up calls, efficiently and in accordance with standards of proper telephone etiquette.
- Block rooms and handle special requests.
- Monitor room availability.
- Keep lobby, back area and desk area clean and presentable.
- Open and close shift make cash drops.
- Ensure all credit cards, cash, and change fund are balanced throughout each shift.
- Inform management of any guest or systems related complaints or problems.
- Communicate with incoming staff and management by logging pertinent information in the pass on log.
- Have a thorough knowledge of emergency procedures.
- Other duties as assigned by management.

**Job Requirements & Qualifications**:

- Ability to work flexible schedule with changing shifts including AM, PM, Weekends and Holidays
- Previous accounting or hotel front desk experience required
- Must have ability to handle fast paced, multi-tasking, guest focused environment with ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Must have excellent organization, communication, customer service and interpersonal skills with ability to focus attention on guest needs, remaining calm and courteous at all times
- Must have completed minimum Secondary School Certificate
- Proficient with Microsoft Word, Excel, network systems
- Bilingualism an asset

**Salary**: From $15.50 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site gym

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- On call
- Weekends as needed

Work Location: In person

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