Operations Manager Events and Catering

3 months ago

Brentwood Bay, Canada Truffles Catering Full time

Want to be part of a fun, fast-paced, dynamic company with a great culture and incredible benefits & perks? Join us

**Operations Manager Events and Catering**
- **Truffles Catering**_

**What Makes Us a Great Employer? **Here are some of the benefits and perks you can look forward to by joining our Team:

- Locally owned & operated for 30+ years
- Donation matching
- Annual health & wellness reimbursement
- Product & staff discounts to all our brands
- In-house training & certifications
- Opportunity for growth & advancement/leadership development
- Performance based quarterly & annual bonus
- Refer a friendwe’ll pay you
- FUN working environment - lots of team engagement initiatives and annual parties
- Respectful & inclusive culture
- Socially responsible
- Free lunches, snacks, treats and meals on duty

This role is considered a senior management role and includes additional benefits such as; extended medical, performance based quarterly & annual bonus, paid volunteer days, anniversary bonus and education & tuition reimbursement, cell phone and gas allowance, and RRSP matching.

**Who is the Truffles Group?**

Locally owned and operated, The Truffles Group has been advancing Vancouver Island’s hospitality, tourism and beverage retail industries for over 30 years. During this time, we have grown from one employee to over 400, and from one brand to six Our group of companies includes Truffles Catering, Cascadia Liquor, Flight Cannabis Co., Habitat Café, Heritage Quay Developments, and Victoria Butterfly Gardens.

Guided by our founder’s entrepreneurial spirit and dedication to business excellence, The Truffles Group continues to push the boundaries of innovation and service to create elevated guest and team member experiences. We continue to grow and build our business responsibly and ethically on a foundation and commitment to our core values: Quality, Integrity, Community, Growth, and FUN

Truffles Catering is in search of an experienced and highly motivated **Operations Manager** to join our talented team of people

**Job Purpose**:
The Operations Manager reports to the General Manager (GM). Under the GM’s direction, the Operations Manager is responsible for the execution of high-quality events, daily operations, leadership of staff, customer relations and other operations-based activities to deliver exceptional guest experience. The Operations Manager will be both a hands-on leader as well as a logical and organized thinker able to manage a complex and varied environment. The Operations Manager will be directly involved in the selection, supervision and support of the employee team communicating goals, processes, and policies, helping provide solutions for day-to-day problems supporting the growth and development of all management and team members building a strong culture.

**Compensation**:Salary range of $70,000-$75,000 per annum with a performance based quarterly and annual bonus.

**Position Details**:This position requires full-time availability including evenings and weekends, particularly through the spring and summer event season.

**Key Responsibilities**
- Leads an operations team that comprises of drivers, event packers and large pool of on-call on-site service managers, servers, and bartenders.
- Is responsible for coordinating service elements and onsite execution of events from plans created by our Catering Managers, ensuring all client requests are communicated effectively.
- Attends or runs events to provide support to clients and operations and to assess areas of opportunity, ensuring client issues are handled with empathy and urgency and concerns are brought to the team’s attention.
- Manages payroll and beverage costs within budget and historical guidelines.
- Maintains an adequate pool of staff to meet business requirements.
- Leads HR objectives within the FOH team through strong leadership; recruits, selects, trains, coaches and develops, undertakes performance management and progressive discipline as and when required with support from GM and other operational leadership.
- Overseeing of and development of training, scheduling, beverage management programs.
- Delivers a consistent and high-quality guest experience through excellent service team management, best practices, with focus on consistent quality to drive service results and create lasting experiences.
- Supports the GM and management team in planning and budgeting processes by providing top priorities in the areas of guest/customer experience, team quality, and sales & labour forecasting.
- With the support and involvement from other stakeholders ensures that all cash handling policies, health and safety requirements, building and equipment maintenance standards are meeting company and government standards in all aspects of operational and team day to day execution.
- Provides input and recommendations for new products and services by identifying new opportunities, pricing, packaging, and process change

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