Home Health Care Scheduler

3 days ago

Victoria, Canada CommunityPlus Care Full time

People in this role work with complex systems and make many decisions each day with wide-ranging consequences for our clients and employees. Being trusted within our tight-knit team is essential.

All of our current Coordinators are certified HCAs. This is not a requirement but equivalent familiarity with the health system is essential.

**MUST be kind to our employees and tolerate frustrating behavior with grace. Coordinators are the Leaders that create the culture. With great power comes... yes, you know the rest.**

**Position Description**

This position starts out Monday through Friday onsite and progresses to a hybrid position that is partially on-site from our office in Metchosin, BC and partially Work from Home.

Coordinators are the organizational brains and cultural heartbeat of home support operations. To be successful in this position you must:

- Be adept in dual monitor use, technology and a variety of web apps.
- Be comfortable being on the phone for several hours each day.
- Demonstrate initiative, adept problem solving and good decision making.
- Care about the impact you have & communicate effectively.
- Be an effective and proactive relationship manager - This position MUST be anticipating and meeting the needs and boundaries of our employees.
- Have a room at home suitable for work use. This means a room with access to wired high speed internet and a door that can be closed to ensure professional communication.

**Coordinator Proficiency**
- $28 **Starting Coordinators** are tasked with admin duties, receiving calls, learning same day and week home care scheduling, solving one-time scheduling challenges.
- With demonstrated responsibility the position moves from working only onsite to a hybrid work-from-home position as a full member of the Coordination Team.
- Proficiencies include same and next day home care scheduling, pattern based scheduling, manage and oversee the ongoing allocation of hours and optimize logistics. Pattern based scheduling requires exceptional logic skills and attention to detail.
- Coordinators are the operational supervisors who respond to all client & employee inquiries. This is a varied role with wide-ranging responsibilities. It is a good fit for friendly high energy individuals who enjoy solving problems.

Home care scheduling is complex and can be fast paced. It is not for everyone. If you do not ENJOY problem solving for staffing challenges which includes calling people under a time crunch. It is stressful but satisfying for people who enjoy it. It is stressful and demoralizing for people who do not.

Staffing and routing in another industry is not equivalent to proficiency in home care but individuals who become proficient quickly will be advanced and given more responsibility.

**Who we are**

CommunityPlus is based out of Greater Victoria and provides home caregiving services across Vancouver Island. Saltspring to Sooke, Duncan to Nanaimo and beyond. We are locally owned and operated with over 70 exceptional caregivers, nurses and allied health professionals. BC's first and only private Living Wage home care provider.

**Why us**

'Cause we're the best We are developing and delivering excellence in community health through great employment, organization and technology. We aggressively protect our culture and defend our people.

**Wage & Benefit Details**
- **Starting wage $28** per hour. Full Time for new Coordinators is ~$65k per year. Full Time for established Coordinators is ~$81k per year.
- **Great Vacation** - Up to 6 weeks of paid time off. Vacation earned increases faster, every full year worked.

**PLUS** (Up to ~20% added benefits)
- **Pay Premium**s for weekend work. (~2%)
- **End-of-year bonus** based on performance and gross wages. (~2%)
- **Health & Dental**:

- Benefits are available from 15h per week so that our senior and disabled part-time workers also have access. (~2%)
- **Bonus Vacation** - Earn a bonus week of vacation for good health and another for our pensioners. Up to 8 weeks of total paid time off. (~4%)
- **Amazing Company Pension** - 2 for 1 RRSP contributions starting at 4%, increasing up to 10% (~10%)

**Other Perks**
- High staff retention, hiring driven by growth over 7 years.
- Lovely social events
- Owned and operated by a career home care scheduler who is also a caregiver.
- Schedule, clock-in and documentation using our in-house software. We do almost everything in-house.
- $$$ paid for employee and client referrals. We charge clients less and pay employees more; everyone wins.

We have an great group with an amazing culture. Our caregivers are all very experienced and provide a variety of services that range from simple errands and companionship through to advanced dementia and end-of-life care.

Call us today at 250-658-6508 to chat with a Coordinator.

**Who we hire**
- High speed individuals with preference for those with prior home support experience in caregiving or scheduling.

**What we will need**
- Resume &

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