Employee Service Center Bilingual Representative

4 months ago

Montréal, Canada ADP Full time

**ADP is hiring an Employee Service Center **Representative**
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

**In this role, you will**

As an** Employee Service Center Representative,** you’ll help our clients leverage ADP’s exceptional business solutions so they can focus on what matters most to them - growing their business. You’ll be partnering with associates inside ADP or outside with our clients. You’ll work across all HR disciplines - management, benefits, payroll, risk management and compliance to deliver your human capital management expertise in an increasingly competitive global marketplace.

To thrive in this role, you must be comfortable working with internal technical support, various production departments and additional ADP service hubs as needed to identify a resolution. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

**To learn more about careers in **Client Service **at ADP**, **visit**:
**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:

- **Subject matter expert.** You’ll act as an internal expert for the employees of ADP Comprehensive Services.
- **Develop knowledge**. You’ll provide our clients with knowledge of human resources, payroll, time and attendance, Trouble Shooting and Security Management. You’ll clearly communicate and educate employees on processes and procedures utilizing our knowledge base.
- **Problem-solver**. You’ll identify, recommend, or refer any issues or opportunities which arise from client queries to the appropriate internal ADP team. You’ll provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
- **Exceed expectations**. You’ll proactively seek ways to improve clients' service experiences by recommending enhancements to products and support processes.

**TO SUCCEED IN THIS ROLE**:_Requirements _
- 3 years of post-secondary education or equivalent in client service/HR administrative experience.
- English/French Bilingualism is Mandatory
- Intermediate Internet and MS Office Skills (Word/Excel) required
- Experience in a call center environment/ Client-facing environment
- Excellent written and oral communication skills
- Excellent time management skills & ability to meet deadlines
- Strong problem-solving techniques and the ability to learn new technologies
- ADP Product knowledge is an asset

**Bonus points for these**:_Preferred Qualifications_
- Ability to collaborate & work effectively within cross-functional teams.
- Ability to multitask, probe, analyze, and problem-solve.
- Detail-oriented and ability to follow through.
- Ability to work independently, be resourceful and be a strong team player.
- Strong organization, time management and prioritizing skills.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back **and generating a lasting, positive impact** **upon the communities in which we work and live.
- **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Innovate. Problem-solve.** Shape the future of work with people you like.
- **Balance work and personal time. **Flexibility to integrate work more easily in your everyday life**.**:

- **Go Global. **With operations around the world, exciting new networking opportunities abound.
- **Belong **by joining one our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

**Jobs.adp.ca**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applica

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