Customer Service Representative

2 weeks ago


Montréal, Canada TNG Full time

**WHO WE ARE**:
TNG is proud to be a part of the **Jim Pattison Group of companies.** The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export and financial industries and is the second-largest private company in Canada.

**OUR OPPORTUNITY**

TNG is currently seeking a full time **Customer Service Representative (Bilingual) **to join our team. This position will be fully remote, and there is no requirement to be in our Ontario office.

If you are bilingual **(English/French)**, have strong **administrative**, **customer service** and **organizational** skills, the ability to **prioritize** and can work effectively from home as part of our remote part team, this could be the position for you

**Reporting to the National Customer Service and Inside Sales Manager, main functions include**:

- Receive and process incoming orders for product
- Liaison between our customers, TNG Group Personnel, Merchandisers and Distribution centers
- Act as a resource to our Sales Team in regards to account information and distribution details
- Report delivery issues and ensure customers are advised of resolutions
- Opening and closing Customer accounts, collecting all relevant information for Sales Manager
- Maintain Inside Sales call cycle
- Report all activities in CRM
- Online Return Support

**WHAT YOU BRING**:

- Minimum of 1 year similar experience within a busy customer service environment
- Excellent English and French communication skills - verbal, reading and writing
- Experience working successfully independently and as part of a team in a fast paced environment
- Excellent listener, displays patience with customers
- Maintains a high standard of professionalism
- Very good organizational skills and ability to work under pressure meeting deadlines
- Ability to prioritize, multi task and make sound decisions
- Strong ability to adapt to change

**BENEFITS OF BEING ON THIS TEAM**:

- Competitive compensation packages
- Fully remote work & support to assist with making your training as effective as possible
- Training and development opportunities
- Being a part of the larger Jim Pattison Group with over 100 years of vibrant history
- A culture you do not want to miss out on

**Applying**:



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