Bilingual Customer Service Representative
5 hours ago
In our operations team, we love working together and learning from each other, all while serving customers with the highest level of dedication. That's why this role is a mix of in-office and remote work, with team members in the office on Tuesdays through Thursdays. This hybrid model not only supports work-life balance but also fosters collaboration and innovation, which are critical as we strive to grow the business. And of course, we also offer unlimited coffee to keep everyone energized and focused
*Position Responsibilities: *
* Provide exceptional customer service to policyholders, agents, and other collaborators in both French and English languages through inbound calls, email, and chat.
* Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.
* Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.
* Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.
* Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals.
* Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.
*Required Qualifications:*
* Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec.
* Proven experience working in a fast-paced customer service environment.
* Strong technical skills and ability to navigate multiple computer systems and software applications.
*Preferred Qualifications:*
Empower:
* Ability to inspire confidence in customers.
* A proactive attitude towards learning and self-improvement.
Serve:
* Genuine desire to help and serve customers.
* Flexibility to handle a variety of customer inquiries and issues.
Grow:
* Willingness to collaborate and support team members.
* Commitment to personal and professional growth, including seeking feedback and learning opportunities.
*When you join our team:*
* We’ll empower you to learn and grow the career you want.
* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
* As part of our global team, we’ll support you in shaping the future you want to see.
Job Type: Full-time
Pay: $22.50-$25.00 per hour
Expected hours: 37.5 per week
Additional pay:
* Bonus pay
* Overtime pay
Benefits:
* Dental care
* Extended health care
* Life insurance
* Paid time off
* Stock options
* Vision care
Schedule:
* Monday to Friday
Education:
* Secondary School (required)
Experience:
* Call center: 1 year (preferred)
* Customer service: 1 year (preferred)
Language:
* English (required)
* French (required)
Work Location: Hybrid remote in Montréal, QC
-
Bilingual Customer Service Representative
5 months ago
Montréal, Canada Pet Care Montreal Full time**Bilingual Customer Care Representative** Are you a pet lover with exceptional communication skills in both English and French? Join our dedicated team at Les Anges Gardiennes, a leading pet care company located near Saint Henri Metro. We are seeking a passionate and empathetic Bilingual Customer Care Representative to provide top-notch service to our...
-
Bilingual Customer Service Representative
5 months ago
Montréal, Canada TTEC Full timeBilingual Customer Service Representative - French-English - Work from Home in Canada Bringing smiles is what we do at TTECfor you and the customer. As a **Bilingual Customer Service Representative speaking French and English** working remotely **in Canada**, you’ll be a part of creating and delivering amazing customer experiences while you also...
-
Bilingual Customer Service Representative
5 months ago
Montréal, Canada TTEC Full timeBilingual Customer Service Representative - Mandarin-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service Representative** speaking Mandarin and English working remotely in **Canada**, you’ll be a part of bringing humanity to...
-
Bilingual Customer Service Representative
5 months ago
Montréal, Canada TTEC Full timeBilingual Customer Service Representative - Spanish-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a** Bilingual Customer Service Representative** **speaking Spanish and English** working remotely **in Canada,** you’ll be a part of bringing humanity to...
-
Bilingual Customer Service Representative
6 months ago
Montréal, Canada TTEC Full timeBilingual Customer Service Representative - French-English - Work from Home in Canada Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service Representative - French-English** working **remotely in Canada**, you’ll be a part of bringing humanity to business....
-
Bilingual Customer Service Representative
6 months ago
Montréal, Canada TTEC Full timeBilingual Customer Service Representative - German-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking German and English** working remotely **in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also...
-
Bilingual Customer Service Representative
6 months ago
Montréal, Canada TTEC Full timeBilingual Customer Service Representative - Dutch-English - Work from Home in Canada Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Customer Service Representative speaking Dutch and English **working remotely** in Canada**, you'll be a part of creating and delivering amazing customer experiences while you also...
-
Bilingual Customer Care Representative
6 months ago
Montréal, Canada Staples Full time**Bilingual Customer Care Representative - 1260896** **Bilingual Customer Care Representative (12 Month Contract)** **Staples is business to business. **You’re what binds us together. Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the...
-
Bilingual Customer Service Representative
5 months ago
Montréal, Canada Levitt Safety Full timeIf you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to...
-
Bilingual Customer Service Representative
5 months ago
Montréal, Canada Keir Surgical Full time**Représentant(e) du service à la clientèle bilingue** Mobile Instrument Service & Repair (MISR) est une entreprise canadienne en activité depuis 1982. En tant que plus grande entreprise de réparation d’instruments chirurgicaux au Canada, MISR s’engage à être un partenaire complet pour la réparation et l’entretien préventif d’instruments...
-
Bilingual Customer Service Representative
6 months ago
Montréal, Canada STOITECH Full time**Are you passionate about exceptional customer service and an eye for detail? Are you a natural problem-solver who thrives in a fast-paced environment?** We're seeking a skilled Customer Service Representative to join our dynamic team in the growing** printing industry **. In this role, you'll be more than just a customer service rep - a** Project...
-
Bilingual Customer Service Representative
6 months ago
Montréal, Canada Vault Credit Corporation Full timeWho we are Vault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...
-
Bilingual Customer Service Representative
3 months ago
Montréal, QC, Canada Groupe LavaSeco Full timeWe are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. **Responsibilities**: - Handle and resolve customer needs and orders with professionalism - Collaborate with other team members to ensure efficient service - Maintain accurate records of customer interactions in our database - Assist in...
-
Bilingual Customer Service Representative
3 weeks ago
Montréal, QC, Canada Lexia Communications Inc. Full time**Lexia Communications Inc. is looking for a Full-Time Bilingual Customer Service Representative in Montréal, QC** **Must be Fluent in English and French** **Duties**: - Office Administrative duties - Dispatch duties - Organize files and keep month-to-month invoice records - Create/collect new and pending invoices from clients - Checking the schedule of...
-
Bilingual Customer Service Representative
10 hours ago
Montréal, Canada Manulife Full timeThe Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...
-
Customer Service Representative
5 months ago
Montréal, Canada Omega Holdings Full time**Duties/Responsibilities**: - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met. - Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned...
-
Csr - Customer Service Representative Bilingual
5 months ago
Montréal, Canada Pet Care Montreal Full time_Bilingual Customer Service Representative_ - Location_: NDG - Saint Jacques **Company Overview**: We are a leading pet care service provider committed to delivering exceptional care for pets and outstanding customer service. Our services include pet sitting, grooming, and a specialized pet store catering to the diverse needs of our clients. We are...
-
Bilingual Customer Service Representative
6 months ago
Montréal, Canada Manulife Full time**The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...
-
Customer Service Representative
5 months ago
Montréal, Canada Omega Holdings Full time**Duties/Responsibilities**: - Collects and enters orders for new or additional products or services. - Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met. - Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned...
-
Bilingual Customer Service Representative
5 months ago
Montréal, Canada Financière Manuvie Full time**The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...