Fulfillment Assistant/customer Service Back Up

6 months ago


Bowmanville, Canada MTC - Manufacturing & Technology Centre Full time

Reporting to the Fulfillment/Medical Manager, this position will work to provide support by backing up key customer service roles such as fulfillment, medical device coordinating and the Call Centre.

**Duties and Responsibilities**

**Fulfillment**
- Pick and pack customer ordered event kits
- Maintain detailed customer inventory in both our internal system and client’s system
- Receive new items and enter into inventory
- Communicate with clients, keeping them informed as needed as well as answering their questions in a timely manner

**Medical**
- Provide exceptional customer service while working alongside Account Managers to provide support and ensure delivery of requested equipment
- Schedule delivery for medical units across Canada to be delivered in requested time frame
- Coordinate, schedule and ensure timely delivery of loaner machines if required
- Must be comfortable learning new software programs

**Call Centre**
- Handle and support customer concerns, complaints and support issues while ensuring these are handled within a timely manner
- Ensure continuous relay of information across the board from Management to vendor client care departments

**Competencies**
- Excellent written and oral communication
- Excellent computer skills using various software programs
- Excellent customer service skills
- High degree of professionalism and integrity
- Ability to work in a deadline driven atmosphere and handle multiple projects
- Ability to work unsupervised at times
- High degree of precision required
- Ability to problem solve and deal with issues in a timely, professional manner

**Requirements**:

- 2 years of customer service
- Able to stand or sit for 8-hour shifts
- Ability to wear safety shoes

**Salary**: From $15.50 per hour

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bowmanville, ON L1C 0Y6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Order fulfillment: 1 year (preferred)

Work Location: In person


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