Fulfillment Assistant/customer Service Back Up
6 months ago
Reporting to the Fulfillment/Medical Manager, this position will work to provide support by backing up key customer service roles such as fulfillment, medical device coordinating and the Call Centre.
**Duties and Responsibilities**
**Fulfillment**
- Pick and pack customer ordered event kits
- Maintain detailed customer inventory in both our internal system and client’s system
- Receive new items and enter into inventory
- Communicate with clients, keeping them informed as needed as well as answering their questions in a timely manner
**Medical**
- Provide exceptional customer service while working alongside Account Managers to provide support and ensure delivery of requested equipment
- Schedule delivery for medical units across Canada to be delivered in requested time frame
- Coordinate, schedule and ensure timely delivery of loaner machines if required
- Must be comfortable learning new software programs
**Call Centre**
- Handle and support customer concerns, complaints and support issues while ensuring these are handled within a timely manner
- Ensure continuous relay of information across the board from Management to vendor client care departments
**Competencies**
- Excellent written and oral communication
- Excellent computer skills using various software programs
- Excellent customer service skills
- High degree of professionalism and integrity
- Ability to work in a deadline driven atmosphere and handle multiple projects
- Ability to work unsupervised at times
- High degree of precision required
- Ability to problem solve and deal with issues in a timely, professional manner
**Requirements**:
- 2 years of customer service
- Able to stand or sit for 8-hour shifts
- Ability to wear safety shoes
**Salary**: From $15.50 per hour
**Benefits**:
- Casual dress
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Bowmanville, ON L1C 0Y6: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
- Order fulfillment: 1 year (preferred)
Work Location: In person
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