Windows Server Support Analyst

2 months ago

Edmonton, Canada ATCO Ltd. - Common Groups Full time

Always there. Anywhere. That’s us A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for those who need us. We value and encourage diversity, and we have the courage to do the right thing, even when it is hard. This is the ATCO way

The Server Support Analyst is responsible for strategic planning, technology progression, and operational support of ATCO’s Windows Server environment within the Technology and Global Security business unit. You will assist in the development of a technical roadmap for ATCO’s Windows Server environment, initiate and execute technology projects over time in alignment to the technical roadmap, and provide proactive and responsive support in alignment to ATCO security standards and policies. The role requires in-depth knowledge of the Windows Server platform as well as proven problem solving and communication skills and the ability to work collaboratively with a delivery team comprised of server support, network support, storage support and security and disaster recovery teams. This role will require participation in a 24x7x365 on-call rotation.

**What You Get To Do**:

- Ongoing evaluation of ATCO’s current state Windows server technology including delivery, management and support technologies against evolving industry technology and best practices
- Day to day operational support of the Windows Server environment including technology progression, break-fix support, patching, and participation in projects.
- Execution of changes including after hours and on weekends as required.
- Participating in on-call 24x7x365 support as part of a rotation with the delivery team.
- Working with business support resources and business units, maintain awareness of current and long-term business requirements for Windows Server technology and support.
- Leveraging awareness of industry best-of-breed technology, ATCO current state, and business requirements, assist in development and maintenance of a multi-year roadmap for the progression of Windows Server technology.
- Assist in development of multi-year execution roadmaps in collaboration with ATCO’s business support teams, solution architecture resources, senior Infrastructure Management resources and supplier partners; assist production of annual Windows Server technology plans including project roadmap and budget.
- Initiate and oversee execution of projects required to achieve the objectives of the annual technology plan.
- Stay current on industry trends, process improvement methodologies, and Windows Server best practices
- Work with ATCO Service Management team and ensure Windows Server management complies with ATCO ITIL standards and processes.
- Work with ATCO Service Management team to maintain up-to-date catalog of Windows Server related services.

**Who You Are**:

- A bachelor's degree or technical diploma in Information Technology along with ITIL and storage vendor training and certifications is preferred.
- 7 to 10 years of experience in ITIL, MCSE certification is preferred
- Experience implementing and maintaining Windows Server systems including configuring security, network and storage in alignment with best practices.
- Experience operating in ITIL environment in adherence to ITIL processes.
- Experience with CMDB including updating data and leveraging data for operational awareness, support and planning.
- A thorough understanding of current and past Windows Server operating systems levels, including installation, configuration, and maintenance.
- Experience working with server hardware, including installation, configuration, and maintenance in a controlled data center environment.
- Expert knowledge of Active Directory Group Policy, including installation, configuration, and management.
- Expert knowledge of VMWare including implementation, management, and support
- Experience with network administration, including troubleshooting and maintenance.
- Programming/scripting experience with PowerShell.
- Strong interpersonal skills with a proven ability to effectively and professionally communicate verbally and in writing.
- The ability to recognize technical and functional gaps and opportunities within the organization.

**What We Offer**:

- A culture based on caring, integrity, agility, collaboration, and striving for excellence.
- Competitive compensation.
- Flex benefits.
- Tuition assistance program.
- Training and mentorship programs.
- Charitable donation matching.

At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our business and our most valuable asset across our global operations. Without each team members’ unique skills, strengths, and knowledge, we simply wouldn’t be able to achieve our fundamental vision of delivering life’s essential services to our customers around the w

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