IT Helpdesk Support Analyst L2

2 months ago


Edmonton, Canada MSP Corp. Full time

**MSP Corp. Powered by Catalyst, **we’re an Edmonton IT company specializing in managed IT and flat-fee IT services in Edmonton. We are seeking an experienced **Senior IT Helpdesk Support Analyst L2** to join our team.

**About the role**

In this role, you will serve as a crucial point of escalation for resolving complex technical issues and ensuring that our clients receive top-tier support.With a deep understanding of IT infrastructure, software troubleshooting, and customer service, you will tackle advanced technical challenges. If you have a passion for problem-solving and a strong technical background, this is an exciting opportunity to make a significant impact.
- **Role title: Senior IT Helpdesk Support Analyst L2**:

- **Location**:Edmonton
- **Schedule**:Monday to Friday (8-hours)
- **On call**:7 days - Rotation several times a year
- **Flexible work arrangements**:Hybrid

**What you’ll do**
- Diagnose and resolve complex technical issues that Tier 1 cannot handle, requiring a deep understanding of hardware, software, and network systems.
- Configure and manage network devices such as routers, switches, and firewalls; troubleshoot network connectivity issues and optimize performance.
- Set up and manage data backup systems to ensure data integrity and availability, and recover data in case of deletion, hardware failure, or other disasters.
- Document troubleshooting steps, system configurations, and network changes, and generate reports for management when needed.
- Work closely with Tier 1 technicians, Tier 3 specialists, and system administrators to resolve issues and implement IT projects.
- Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.

**What we’re looking for**
- Related Post-Secondary Education or College degree.
- 2+ years of experience in a desktop support role or system admin role.
- Strong analytical and problem-solving skills.
- Ability to work both independently and part of a team.
- Valid driver’s license, reliable transportation and the ability to lift up to 50 lbs.
- Knowledge of current Microsoft environments, including Windows 10, Windows Server 2016, 2019, and Exchange server.
- Proficiency with Microsoft Office products-- Outlook, Word, Excel.
- Advanced knowledge of active directory, DNS, DHCP, Print server, Adsync, Ad migrations (FSMO), VMware Vcenter and ESXi servers is required.
- Working experience with Dell, HP physical servers.
- Knowledge of networking is required, such as basic IP addressing, setting up routers, switches, VPN configurations and other firewalls such as Cisco, Fortinet, etc.
- Knowledge of enterprise backup solutions is required.
- Experience with ConnectWise would be advantageous.
- Certification: MCSA, CCNA, VCP, MS Azure
- Ensure timesheet completion.

**Why work at MSP Corp.?**
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Diversity, Equity & Inclusion**

Type d'emploi : Temps plein, Permanent

Rémunération : 60 000,00$ à 65 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés payés
- Programme d'Aide aux Employés

Exigences linguistiques souples:

- Français non requis

Horaire:

- Du Lundi au Vendredi
- Sur appel

Lieu du poste : Télétravail hybride à Edmonton, AB T6B 1Z3



  • Edmonton, Canada MSP OPERATIONAL CORP Full time

    As we continue to grow, we are looking for a **IT Helpdesk Support Analyst L1** to join our team. **About the Role** As a **IT Helpdesk Support Analyst L1**, you will be responsible to serve as a primary point for resolving technical issues and ensuring that our clients receive top-tier support.**With an understanding of IT infrastructure, software...


  • Edmonton, Canada MSP Corp Full time

    We are seeking a positive, resourceful, and dedicated IT Technician who constantly strives to deliver the highest quality of service and exceed customer expectations. As a member of our Service Team, you will be responsible for providing day-to-day support for customer user support requests, investigating incidents, and providing troubleshooting expertise to...

  • Help Desk Analyst

    7 months ago


    Edmonton, Canada JATEC Full time

    JATEC has been connecting communities for 39 years. We have expertise in the installation of fibre optic telecommunications, underground utilities for residential development, street lighting, and highway sign infrastructure across Canada. **People + Power is the focus**. We are committed to creating an environment where people learn and grow, and pride...

  • Technical Analyst

    1 month ago


    Edmonton, Canada Field Law Full time

    Our Edmonton office has an opening for a Technical Analyst to join our IT Operations Team. The Technical Analyst is the single point of contact for Fielders needing technical support. Reporting to the Manager, PMO, this position requires a person who is passionate about customer service and wants to understand both the problem people are having and the...

  • IT Helpdesk Analyst

    2 months ago


    Edmonton, Canada Amer Technology, Inc. Full time

    **Help Desk Analyst - Intermediate** **Location**: Edmonton, Alberta, CAN T5J 3W7 **Period**: 10/21/2024 to 06/30/2025 **Rate**: $40/hr **Respond by Date**: 10/15/2024 **Duties**: - Troubleshoot technical issues directly with end users. - Utilize Help Desk software to log tickets and track inquiries. - Communicate effectively with technical/business teams...

  • IT Helpdesk Technician

    6 months ago


    Edmonton, Canada West Edmonton Mall Full time

    The IT Helpdesk Technician is responsible for providing internal customer support to ensure that systems are effectively in place for the efficient operation of West Edmonton Mall. Primary Responsibilities: - Providing 1st-level incident/request management support to end-users, with emphasis and focus on first call/level resolution. - Providing support for...


  • Edmonton, Canada Expera IT Full time

    Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For over 27 years, Expera IT has worked with hundreds of small...


  • Edmonton, Alberta, Canada This is an IT support group Full time

    Job OverviewWe are seeking a dedicated and detail-oriented Junior Endpoint Analyst to join our IT Support Services team in Edmonton.


  • Edmonton, Canada Accurate Network Services Inc. Full time

    **The Role** The Deskside Support Analyst **will work from the office of an assigned client** **up to 4 days per week**. While onsite, the Deskside Support Analyst will work through their team’s helpdesk ticket queue for an array of clients; should a ticket requiring deskside help arise from the assigned client, the Deskside Support Analyst is already...


  • Edmonton, Canada S.i. Systems Full time

    Our client is seeing a Senior F5 Certified Network Analyst to support in the planning, implementation and support of the F5 Web Access Firewalls (WAF) ( 441) This role is a hybrid model in Calgary or Edmonton with in-office work on Mondays, Tuesdays, and Wednesdays, and remote work on Thursdays and Fridays. Required Experience: 8+ years as a ...


  • Edmonton, Canada Insight Enterprises Full time

    **Requisition Number**:97149** **Deskside Support Technician (contract)** Location: Edmonton, Alberta (on-site) Duration: 12-18 months, with chance of long-term extension **About Insight**: Insight Enterprise Inc serves clients in 190 countries, and in Canada, our robust Staffing department specializes in placing top-notch talent in sought-after roles...


  • Edmonton, Canada S.i. Systems Full time

    Our client is seeing aSeniorF5 CertifiedNetwork Analyst to support in the planning, implementation and support of the F5 Web Access Firewalls (WAF) ( 441)This role is a hybrid model in Calgary or Edmonton with in-office work on Mondays, Tuesdays, and Wednesdays, and remote work on Thursdays and Fridays.Required Experience:8+ years as aNetwork...

  • Systems Analyst

    3 days ago


    Edmonton, Canada Carrington Holdings Full time

    View all jobs **Systems Analyst**: Edmonton, Alberta - Computer/Software **Systems Analyst** **Carrington Holdings Ltd. - Edmonton, AB** The Carrington Group of Companies is celebrating 50 years in real estate development in Western Canada. Operations include construction in single family homes, multifamily condos, apartment rentals, infill developments as...

  • Academy Analyst

    2 weeks ago


    Edmonton, Canada This is an IT support group Full time

    p>As an analyst on the Commercial Financing Operations (CFO) team at National Bank, you'll be a specialist in commercial financing activities. You are passionate about analysis, interested in preparing corporate financing files, and committed to providing quality work for our clients and partners. Come put your curiosity, autonomy, and resourcefulness to...

  • IT Support Specialist

    2 months ago


    Edmonton, Canada CASA Mental Health Full time

    Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive. As IT Support Specialist you will specialize in technical assistance and end-user support across the organization including consultation, installation, troubleshooting, user assistance and...

  • Service Desk Analyst

    7 months ago


    Edmonton, Canada All Weather Windows Full time

    I’m ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I’m ready to make my mark._ **_ Are you ready?_** Founded in 1978 and headquartered in Edmonton, Alberta, All Weather Windows Ltd. (AWW) is a dynamic leader in the window and door industry in Canada. Operations include two manufacturing...


  • Edmonton, Canada Bayshore HealthCare Full time

    The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the Canadian Regional Support Analysts team. This role acts as the single point of contact for all first and second level escalations of branch technology issues and support. Reporting into Manager, IT Branch Support and Experience, this role will...

  • IT Helpdesk Support

    3 months ago


    Edmonton, Canada College of Physicians & Surgeons of Alberta Full time

    **KEY RESPONSIBILITIES** - ** Manage the day-to-day inquiries and user support of hardware and software systems**: - Monitor and prioritize the internal ticket system for team member issues. - Investigate, research, troubleshoot and resolve moderate to complex hardware and software issues and repairs to workstations. - Configure, customize, and install...

  • Network Analyst

    3 weeks ago


    Edmonton, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking a Network Analyst to plan, implement and support an F5 Web Access Firewall. **Skills** - F5-CA or F5-CTS, Bachelor Degree, F5 BIG-IPO, Cisco, TCP/IP **Type** - Contract **Experience Required/Mandatory Skills** - Bachelor degree in Computer Science or related field of study. - MUST have Active F5 Certified BIG-IP...

  • IT Support Analyst

    7 months ago


    Edmonton, Canada Go Auto Full time

    **Job Description**: **Go Auto - One of Canada’s largest Auto Dealership Group - is on the hunt for an Information Technology Support Analyst** Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the...