Front Office Administrator
6 days ago
Barrie’s leading family run Automotive Repair Centre is seeking a **full-time Front Office Administrator **to join the Zenetec Aurora team
**Responsibilities**
- Greet customers with a smile and be genuinely excited to help customers
- Have a number one goal of providing top customer service to ensure the customer leaves with a smile
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Be empathetic, patient and able to identify and assess customers’ needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Schedule appointments for vehicle estimates, repairs, and follow-up consultations, ensuring efficient use of the shop’s resources.
- Provide accurate, valid and complete information by using the right methods/tools
- Manage a large amount of incoming telephone calls as well as direct interaction with customers and co-workers
- Receiving parts from vendors/dealers.
- Thrive working in a fast-paced environment with the ability to multi-task
**Skills**
- Experience in Front Office Administration and/ or proven customer support experience
- Customer focused and experienced in the retail, sales, service or hospitality industry
- Must be dependable, reliable, and possess a strong attention to detail
- Strong phone contact handling skills and active listening
- Organized, detail-oriented and a confident trouble-shooter with the ability to think on your feet
- Ability to multi-task, prioritize, and manage time effectively
- Computer literacy is a must
**Qualifications**
- Previous experience in customer service, preferably in an automotive or auto body shop environment
- Exceptional communication and interpersonal skills
- High school diploma or equivalent.
- Familiarity with automotive repair processes and terminology is advantageous.
- Valid G drivers’ license with a clean driving record
**What we offer**
- Full-time work (closed Sundays)
- Paid training
- Personal growth opportunities
- Group benefits (full-time)
- Positive environment
- Management that truly appreciate your drive, skills, and abilities
Our dedicated team makes Zenetec a successful, energetic, forward-moving local business. We are looking for people who want to make a difference.
If this sounds like it could be the perfect fit for you, then we’re eager to meet you. Contact us today
**Salary**: $42,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
Schedule:
- Day shift
**Experience**:
- Front desk: 1 year (required)
Work Location: In person
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