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Front Desk Representative

1 month ago

Alert Bay, Canada Bayside Inn & pub Ltd Full time

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Bayside Inn & Pub Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages

Requirements:

  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in a similar role
  • Ability to work under pressure and maintain attention to detail
  • Team player with excellent communication skills

Working Conditions:

  • Standing for extended periods
  • Overtime required

Personal Suitability:

  • Team player