![ITR Canada Distribution Inc.](https://media.trabajo.org/img/noimg.jpg)
Bilingual Inside Sales Agent
2 weeks ago
**Position Summary**
**Responsibilities**
- Oversee the part sales process from start to finish
- Answer customer inquiries regarding pricing, availability, and lead time of parts and components
- Prepare and follow-up on customer quotes
- Respond to technical questions from customers regarding part breakdowns, specifications,
and functionality
- Consult parts catalogues, online schematics, and other resources to identify parts
- Educate customers on the features, benefits, and warranty terms of ITR products
- Identify opportunities to promote and provide information about the ITR brand and range of products
- Recognize opportunities to upsell and to cross-sell complimentary products
- Source parts from other ITR branches and from and external suppliers
- Instruct warehouse staff in shipping priorities and seek to actively minimize transport costs
- Foster good relations with customers and strive to uphold a positive company image during all interactions
- Maintain a high level of service to customers in both English and in French
- Obtain information from other departments regarding the logistics and delivery of goods from overseas
- Continuously expand knowledge and expertise of ground engagement tools (G.E.T), repair parts, and undercarriage components
**Minimum Qualifications (Education, Experience, Skills)**
- Fluently bilingual in French and English
- Strong verbal and written communication in both languages
- High school diploma or higher (an asset)
- Solid interpersonal skills
- Self-motivated with strong organizational abilities
- High proficiency using MS office, Outlook primarily
- Account management, mechanical knowledge and/or industry experience are an asset.
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$62,000.00 per year
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Lachine, QC H8T 1B3: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
Licence/Certification:
- Driving Licence (required)
Shift availability:
- Day Shift (required)
Work Location: In person
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