Inside Sales Representative
6 months ago
C.T.S. Food Brokers Inc. is currently seeking an in-house sales representative with a strong focus on customer service excellence. Reporting to their supervisor they'll handle current customer accounts, new customers, high-volume transactions, meet deadlines, and ensure departmental efficiency. Must be self-confident, extroverted, and determined.
Job Tasks
- Receives inbound calls and makes outbound sales calls to perspective and existing customers to identify and assess customers’ needs to achieve satisfaction.
- Working with customers on a regular basis to provide sales quotations, order entry for received purchase orders, and follow up on any issues or concerns, including timelines.
- Reach out to customers to update any changes or modifications.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Research competitor and industry activity and keep informed of new products/services and other general information of interest to customers incorporating this data in the business plan
- Introduces new products and services
**Requirements**:
- Fluently bilingual in French & English (both written and spoken)
- Proficient in Microsoft Office, particularly Excel and Outlook
- Customer oriented and ability to adapt/respond to a diverse range of clientele
- Ability to work and communicate independently, efficiently, and as a team
- Ability to build relationships effectively
- Understanding margin and pricing calculations
- Strong phone contact handling skills and active listening in both English and French
- Prior experience in an inside sales role/customer service position is important
- CEGEP level education or greater is required
**Benefits**:
- Group insurance, which includes;
- Dental coverage
- Medical coverage
- Vision coverage
- Employee discount
- Casual Friday policy
- On site parking
- Public transportation near by
Job Type
- Full working day of eight (8) hours
- 9AM-5PM
Salary
- $50,000-$55,000
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