Bilingual Customer Service Specialist

1 month ago


Brampton, Canada TFI International ON Full time

**IMMEDIATE OPENING**

**Job Overview**

**Responsibilities**:

- Responding to all inquiries by customers, terminals and other departments relating to shipment status.
- Provide exceptional customer service to clients, both in person and over the phone
- Assist customers with inquiries, concerns, and requests.
- Analyze customer needs and recommend appropriate products or services.
- Follow up on billing adjustments requested by branches or customers.
- Assist in locating lost shipments and completing disposition.
- Communicate effectively with customers to ensure their satisfaction.
- Perform data entry tasks accurately and efficiently.
- Provide internal support to the Sales Department.
- And other duties as assigned.
- Must have strong, clear communication skills both verbal and written, in both official languages (English & French).
- Proficient computer skills in Microsoft Office
- Strong communication skills, including demonstrated ability to communicate in a concise and persuasive manner with internal and external customers.
- Expert at multi-tasking, effectively managing changing priorities and follow up.
- Proactive, able to identify potential issues, and to implement solutions.

Join us as we strive to deliver exceptional service while fostering a supportive work environment where your skills can shine

We thank all respondents for their interest, however only those chosen for interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: From $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Bilingual: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- French (required)

Work Location: In person

Expected start date: 2024-11-18



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