Bilingual Account Relations Specialist

3 weeks ago

Brampton, Canada GFL Environmental Inc. Full time

GFL Environmental is looking for a Bilingual Account Relations Specialist to be based out of our Brampton, Ontario office. This position will be responsible for providing customer service, billing/pricing, contract administration, service issues, information management, customer file maintenance, and record generation to Retail and Pharmaceutical Industry Clients. Actively manage multiple client accounts including communications and logístical activities as it relates to the specific client related service.

**Key Responsibilities**:

- Follows up with customers on a regular basis to ensure that resolution meets their needs
- Regularly coordinate responsibilities with multiple internal departments including but not limited to, Field reps, Dispatching, IT, and Operations
- Contact with Field Reps/Operations to ensure accurate completion of field activity
- Provides regular and adhoc reporting and assistance to various Managers and clients. This could include, but not be limited to, customer revenue and volume trend analysis, new client statistics, and adhoc account reports.
- Identify and implement process improvements for coordinating activities between departments
- Consistently look to improve procedural processes and gathers feedback from clients on a regular basis
- Perform other duties and responsibilities, as assigned

**Knowledge, Skills and Competencies**:

- Bilingual in French and English
- Education equivalent to College Degree in Business, or the equivalent in related work experience, demonstrating the ability to focus on quality and procedures
- 2+ years of account management/customer service experience
- Knowledge of retail, pharmaceutical or environmental industry a plus
- Proficient in Microsoft Office including Excel, Outlook, Word and PowerPoint; and a general knowledge of general database use.
- Able to identify and understand customer needs, takes appropriate actions to ensure customer needs are met and proactively searches for ways to increase customer satisfaction, with mínimal to no direction from management
- Effective communication skills with individuals at all levels of the organization and external clients
- We thank you for your interest. Only those selected for an interview will be contacted. _
- GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. _GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

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