Bilingual Customer Service Associate

5 months ago


Brampton, Canada IKO Industries Ltd. Full time

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you

**Job Description**:
We are currently seeking a Bilingual Customer Service Associate Daily, CSA’s process & manage orders for specified territories & provide the highest level of customer support. Internally, they collaborate with Sales, Logistics, Plants and Production Planners to manage and fulfill orders.

WHEN YOU JOIN US YOU WILL BE DOING;
- Order management: including monitoring, tracking and updating of shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions.
- Constant and proactive communication to internal and external customers regarding order and shipment status.
- Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions.
- Collaborate with multiple internal departments to ensure a smooth order process by problem solving to expedite as required using various data sources.
- Navigate a complex supply chain network consisting of 12 plants and 2 distribution centres.
- Using excel to provide daily customer reports.
- Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.
- Leading projects using structured problem-solving methodology (Lean Six Sigma)

OUR IDEAL CANDIDATE
- High level of attention to detail is required to ensure accuracy of order entry and reports.
- Strong communication skills (written and verbal)
- Ability to problem solve and “think outside the box”
- Good organization skills
- Strong/proven analytical skills.
- College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
- 1+ years of experience in a similar role with direct experience managing orders and customer relationships.
- Practical experience with MS Office (intermediate excel skills) and detail oriented research abilities.
- Strong customer focus and excellent relationship building skills.
- JDE experience is an asset.
- Fluent in French required - reading, writing & speaking.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.



  • Brampton, Ontario, Canada Sleep Country Full time

    About Sleep Country Canada/Dormez-vous?Sleep Country Canada/Dormez-vous? is a leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. We operate under various retailer banners, including Sleep Country, Dormez-vous, the rest, Endy, Hush, Silk & Snow, and Casper Canada.Job DescriptionWe are seeking a...


  • Brampton, Ontario, Canada Randstad Full time

    Customer Support Specialist RoleA company in the transportation industry in Brampton is looking for a Bilingual French & English Customer Support Specialist to work on an ongoing contract.Key Responsibilities:Provide excellent customer service and support to businesses and clientsTrack, trace, and report on customer interactionsAssist with general inquiries...


  • Brampton, Canada Assistance Services Group Full time

    **About Us** We provide expert assistance for moments that matter. Now part of **Foundever**, **Assistance Services Group (ASG)** is committed to building positive and lasting relationships with our clients' customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries,...


  • Brampton, Ontario, Canada Randstad Full time

    Customer Service Role OverviewAs a Bilingual French & English Customer Support Specialist, you will be the primary point of contact for businesses and clients, providing exceptional customer service and support in a fast-paced logistics environment.Key Responsibilities:1. Respond to customer inquiries and resolve issues in a timely and professional manner.2....


  • Brampton, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...


  • Brampton, Canada TFI International ON Full time

    **IMMEDIATE OPENING** **Job Overview** **Responsibilities**: - Responding to all inquiries by customers, terminals and other departments relating to shipment status. - Provide exceptional customer service to clients, both in person and over the phone - Assist customers with inquiries, concerns, and requests. - Analyze customer needs and recommend...


  • Brampton, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Associate to take customer orders, prepare food items, and provide excellent customer service at our food counter.Key Responsibilities:Efficiently take customer orders and prepare food items according to customer preferences.Maintain a clean and organized food counter, restock supplies, and handle cash and card...


  • Brampton, Canada IKO Industries Ltd. Full time

    IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...


  • Brampton, Ontario, Canada Walmart Canada Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at Walmart Canada. As a key member of our sales floor team, you will be responsible for providing exceptional customer service by completing assigned tasks related to receiving and processing merchandise.Key ResponsibilitiesPreparing the sales floor...


  • Brampton, Canada WilsonHCG Full time

    **Overview**: **Location**: Brampton, Ontario, Canada **Date published**: 17-Oct-2024 **Job ID**: 135139 **Description and Requirements**: **Work Location**: Hybrid**Position Type**: 12 Month Contract**Location**: Brampton, On**Compensation Range**:$50,000- $60,000Seeking a Bilingual Customer Care Representative for our global medical devices client. As a...


  • Brampton, Ontario, Canada MOHAN DHABBA INDIAN CUISINE AND SWEETS Full time

    We are seeking a Customer Service Associate to join our team at MOHAN DHABBA INDIAN CUISINE AND SWEETS. In this role, you will be responsible for providing exceptional customer service, operating our cash registers, and maintaining a clean and organized store environment.Key ResponsibilitiesOperate a cash register and process customer transactionsProvide...


  • Brampton, Canada BMS Enterprises Full time

    **Job Title**: Customer Service Associate **Location**: Brampton, ON **Shift**: Full-Time, Monday-Friday, 8am-5pm **About You**: We are seeking a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might...


  • Brampton, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a Customer Service Associate to join our team at beBee Professionals in Brampton. In this role, you will be responsible for providing exceptional customer service, maintaining product knowledge, and processing transactions. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a...


  • Brampton, Ontario, Canada Sleep Country Full time

    About the RoleWe are seeking a highly skilled and multilingual Customer Service and Online Sales Support Associate to join our team at Sleep Country Canada/Dormez-vous?. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email,...


  • Brampton, Ontario, Canada Sleep Country Full time

    About the RoleWe are seeking a highly skilled and multilingual Customer Service and Online Sales Support Associate to join our team at Sleep Country Canada/Dormez-vous?. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email,...


  • Brampton, Canada IKO Industries Ltd. Full time

    IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...


  • Brampton, Ontario, Canada TalentSphere Staffing Solutions Full time

    About This RoleWe're seeking a highly skilled Bilingual Inside Sales Representative to join our team at TalentSphere Staffing Solutions. As a key member of our sales team, you will be responsible for managing customer communication, providing estimates and pricing, and developing and building relationships with existing accounts.Key ResponsibilitiesManage...


  • Brampton, Ontario, Canada Drake International Full time

    Job DescriptionDrake International is currently hiring for Bilingual Customer Service Representatives French and English. This is a full-time opportunity in the Logistics industry for our client in the Brampton area.What We Offer:Location: Brampton, ONPay rate: $21.37/hrShifts: Monday to Friday, 11 AM onwards (must be flexible)Temporary to Permanent...


  • Brampton, Ontario, Canada IKO Full time

    Job SummaryWe are seeking a highly skilled and bilingual Warranty Services Representative to join our team at IKO Industries Ltd. As a key member of our customer service team, you will be responsible for responding to consumers regarding roofing warranties and processing claims in a prompt and professional manner.Key ResponsibilitiesRespond to all consumer...


  • Brampton, Ontario, Canada IKO Full time

    Job SummaryWe are seeking a highly skilled and bilingual Warranty Services Representative to join our team at IKO Industries Ltd. As a key member of our customer service team, you will be responsible for responding to consumers regarding roofing warranties and processing claims in a prompt and professional manner.Key ResponsibilitiesRespond to all consumer...