Bilingual Customer Service Associate
6 months ago
IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you
**Job Description**:
We are currently seeking a Bilingual Customer Service Associate Daily, CSA’s process & manage orders for specified territories & provide the highest level of customer support. Internally, they collaborate with Sales, Logistics, Plants and Production Planners to manage and fulfill orders.
WHEN YOU JOIN US YOU WILL BE DOING;
- Order management: including monitoring, tracking and updating of shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions.
- Constant and proactive communication to internal and external customers regarding order and shipment status.
- Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions.
- Collaborate with multiple internal departments to ensure a smooth order process by problem solving to expedite as required using various data sources.
- Navigate a complex supply chain network consisting of 12 plants and 2 distribution centres.
- Using excel to provide daily customer reports.
- Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.
- Leading projects using structured problem-solving methodology (Lean Six Sigma)
OUR IDEAL CANDIDATE
- High level of attention to detail is required to ensure accuracy of order entry and reports.
- Strong communication skills (written and verbal)
- Ability to problem solve and “think outside the box”
- Good organization skills
- Strong/proven analytical skills.
- College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
- 1+ years of experience in a similar role with direct experience managing orders and customer relationships.
- Practical experience with MS Office (intermediate excel skills) and detail oriented research abilities.
- Strong customer focus and excellent relationship building skills.
- JDE experience is an asset.
- Fluent in French required - reading, writing & speaking.
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
-
Bilingual Inbound Customer Experience
6 months ago
Brampton, Canada Assistance Services Group Full time**About Us** We provide expert assistance for moments that matter. Now part of **Foundever**, **Assistance Services Group (ASG)** is committed to building positive and lasting relationships with our clients' customers, associates, and citizens. For over 66 years, we have provided enterprise-wide services addressing needs across various industries,...
-
Bilingual Customer Service Representative
2 months ago
Brampton, Ontario, Canada Randstad Full timeCustomer Service Role OverviewAs a Bilingual French & English Customer Support Specialist, you will be the primary point of contact for businesses and clients, providing exceptional customer service and support in a fast-paced logistics environment.Key Responsibilities:1. Respond to customer inquiries and resolve issues in a timely and professional manner.2....
-
Bilingual Customer Service
4 weeks ago
Brampton, Canada Adecco Canada Full timeAdecco is currently seeking a motivated Bilingual Customer Service and Admin Coordinator to join our client's team in Georgetown, ON. This is a dynamic, full-time role requiring a highly organized individual with strong communication skills in both English and French. The position involves coordinating service operations, managing technician schedules,...
-
Bilingual Customer Service Specialist
1 month ago
Brampton, Canada TFI International ON Full time**IMMEDIATE OPENING** **Job Overview** **Responsibilities**: - Responding to all inquiries by customers, terminals and other departments relating to shipment status. - Provide exceptional customer service to clients, both in person and over the phone - Assist customers with inquiries, concerns, and requests. - Analyze customer needs and recommend...
-
Bilingual Customer Care Representative
2 months ago
Brampton, Canada WilsonHCG Full time**Overview**: **Location**: Brampton, Ontario, Canada **Date published**: 17-Oct-2024 **Job ID**: 135139 **Description and Requirements**: **Work Location**: Hybrid**Position Type**: 12 Month Contract**Location**: Brampton, On**Compensation Range**:$50,000- $60,000Seeking a Bilingual Customer Care Representative for our global medical devices client. As a...
-
Bilingual Customer Service Representative
6 months ago
Brampton, Canada BMS Enterprises Full time**Job Title**: Customer Service Associate **Location**: Brampton, ON **Shift**: Full-Time, Monday-Friday, 8am-5pm **About You**: We are seeking a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might...
-
Customer Supply Chain Associate
6 months ago
Brampton, Canada IKO Industries Ltd. Full timeIKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...
-
Bilingual Customer Service Representative
3 weeks ago
Brampton, Canada Arrow Workforce Solutions Full timeTenure: Full-Time, ContractLocation: Brampton, ONHours: 8 am - 8pm (Shifts will be scheduled during these hours)Pay Rate: $21.37/hr.Responsibilities:Respond to inbound customer calls, addressing inquiries about package locations and ensuring clear and helpful communication.Document call details accurately and maintain records of customer...
-
Bilingual Sales and Customer Service Agent
6 months ago
Brampton, Canada Spartanium Inc Full timeComplete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations - Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks - Exhibit a consistent, positive client experience with every...
-
Customer Service Representative
1 month ago
Brampton, Canada Jombone Inc. Full time**Job Summary**: Jombone is seeking a **Bilingual Customer Service Representative (French)** for our client in Brampton, a leading **heavy-duty truck parts distributor**. Fluency in **French is mandatory** for this role. If you have strong customer service skills and experience in an office environment, this is an excellent opportunity to build your career...
-
Customer Service Associate
5 months ago
Brampton, Canada Savers Value Village Full timeDescription Job Title: Sales Floor Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...
-
Collections & Customer Service Associate
6 months ago
Brampton, Canada easyhome Franchise Full time**Retail Level Collections & Customer Service Associate - Leasing** **easyhome** is the largest merchandise lease-to-own company in Canada and we are the largest easyhome franchise currently with 25 stores in Ontario. We offer top quality, brand name household furnishings, appliances and home electronics to consumers on convenient weekly or monthly leasing...
-
Bilingual Customer Service Representative
2 months ago
Brampton, Ontario, Peel region, Canada Arrow Workforce Solutions Full timeTenure: Full-Time, ContractLocation: Brampton, ONHours: 8 am - 8pm (Shifts will be scheduled during these hours)Pay Rate: $21.37/hr.Responsibilities:Respond to inbound customer calls, addressing inquiries about package locations and ensuring clear and helpful communication.Document call details accurately and maintain records of customer...
-
Bilingual Customer Service Representative
3 weeks ago
Brampton, ON, Canada Arrow Workforce Solutions Full timeTenure: Full-Time, Contract Location: Brampton, ON Hours: 8 am - 8pm (Shifts will be scheduled during these hours) Pay Rate: $21.37/hr. Responsibilities: Respond to inbound customer calls, addressing inquiries about package locations and ensuring clear and helpful communication. Document call details accurately and maintain records of customer...
-
Bilingual Technical Customer Service Representative
7 months ago
Brampton, Canada Canon Canada Full timeCanon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by...
-
Bilingual Technical Customer Service Representative
7 months ago
Brampton, Canada Canon Canada Full timeCanon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been...
-
Customer Service
2 months ago
Brampton, Canada FFCL COURIERS INC Full timeJob Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity for someone who enjoys helping...
-
Customer Service and Sales Associate
1 week ago
Brampton, Canada Hertz Full timeWage: $18.00 per hour Description: The Sales and Service Associate consult with customers about the Hertz Rental Car program. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. ability to provide world-class customer services and sales support. The responsibilities also include building rapport...
-
Customer Service and Sales Associate
2 weeks ago
Brampton, Canada Hertz Full timeWage: $18.00 per hour Description: The Sales and Service Associate consult with customers about the Hertz Rental Car program. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. ability to provide world-class customer services and sales support. The responsibilities also include building rapport...
-
Inventory Associate
6 months ago
Brampton, Canada Abacus Service Corporation Full timeExperience: - Previous experience in a retail or warehouse environment preferred - Strong organizational skills with the ability to prioritize tasks effectively - Excellent attention to detail to ensure accurate inventory records - Customer service mindset with the ability to communicate effectively with team members - Proficient computer skills, including...