Bilingual Customer Service
2 weeks ago
- Pay rate: $60k-$70k/year.
- Location: Georgetown, ON
- Shifts: Monday-Friday 8:00am-5:00pm
- Job type: Permanent | Full-time
- Maintain job schedules in the Field Service Management software within NetSuite-ERP.
- Prepare technician's paperwork prior to customer site visits.
- Connect with job sites to ensure all security requirements are met before technician visits.
- Assist in dispatching service technicians to customer sites across Canada for both preventative and corrective maintenance.
- Open and update service cases in NetSuite and collect completed technician paperwork. Attach paperwork to relevant service cases and generate invoices as required.
- Make travel arrangements for technicians, ensuring cost-effective options for airfare and hotel.
- Generate annual invoices for contractual customers through NetSuite.
- Perform general filing, answer phone calls, and handle various administrative tasks as required.
- Assist with the implementation of new service software.
- Provide basic troubleshooting assistance for incoming service calls.
- Must be legally eligible to work and reside in Canada.
- 5+ years of relevant experience in service coordination or administration.
- Fluency in both French and English (written and spoken).
- A Degree or diploma in a related field (Business Administration, Operations, or similar).
- Attention to detail with a high degree of accuracy.
- Strong communication skills both written and verbal.
- A team player with a positive attitude and excellent interpersonal skills.
- Solid understanding of Microsoft Office Suite (Excel, Word, Outlook).
- Experience with NetSuite or similar ERP software is an asset.
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