Manager, Account Development

2 months ago

Vancouver, Canada KPMG Full time

Overview:
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

As part of the GVA Clients and Markets team, is responsible for working alongside leadership, evolving the account management program, and implementing best in class account management practices. The role will require working directly with the Vancouver Director of Clients and Markets, Industry Leader, the Vancouver marketing team and Lead Partners.

What you will do:
Account Planning and Management
- Manages an account portfolio which includes detailed relationship matrix and plans, industry and account business issues and an ongoing pipeline of opportunities
- Has an understanding of priorities on key account management goals and works with the team to implement strategic growth goals and objectives
- Facilitates in the development, strategy and execution for both internal meeting and external key client deliverables
- Tracks, measures and reports regularly on regional and national financial results and activities against goals and objectives
- Facilitates strategic account management process to identify opportunities, and action them
- Co develops and executes account specific growth strategies
- Sharing best practices across accounts
- Actively supports the execution of the firm’s client feedback process and incorporate results into account strategy

Relationship Management
- Facilitates relationship building, planning and execution with key stakeholders in the portfolio
- Works with team to develop and track the client relationship strategy, and plan touch point actions to strengthen relationships
- Deploys National campaigns at accounts where relevant
- Develop an understanding of services and solutions to determine which initiatives would be of relevance and importance to key stakeholders/decision makers
- Pipeline Management
- Helps to Identify business opportunities for account teams through understanding of client imperatives and marketing initiatives
- Provides support for Request For Proposals (RFP) process and execution related to key accounts
- Collaborates with Proposal and Account teams to leverage KPMG resources as required on large opportunities

Exceptional Client Service Excellence
- Enables exceptional client service excellence through teaming with client service teams with respect to being more responsive, insightful and connected to the client
- Facilitates KPMG’s client feedback program for accounts, including managing outcomes and future action plans
- Coordinates formal debriefs on proposals Nationally and locally
- At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need extra time to devote to personal matters, and our approach to flexibility provides for this.

At times, business needs arise, and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need extra time to devote to personal matters. Our approach to flexibility is to support our people in achieving balance.

What you bring to this role:

- At least 2-3 years’ experience in account or project management experience
- Proven analytical ability and strong attention to detail
- Excellent written and verbal communication skills
- Strong client service skills a must
- Proficient with MS Office including Word, Excel, PowerPoint and Outlook
- Familiarity with SAP or other CRM system is a definite asset
- Familiarity with the health sector an asset
- Experience within a professional services firm/matrixed organization an asset
- A University degree in business, finance or related field required

**Required Skills**:

- Collaborative - he/she will be an effective team player with strong interpersonal skills
- Excellent communication skills - written and oral communication and skills in order to relay complex issues to audiences of varying seniority and expertise.
- Strong delivery - Proven track record in delivering high quality projects and initiatives
- Financial and Analytical Skills - Ability to analyze and interpret financial, market and client data Influence and Management Skills - Facilitates Effective Meetings, effectively influences partners and team members
- Management Presence - Facilitates Effective Meetings, effectively influences partners and team members
- Comfortable managing multiple projects simultaneously
- Curious and proactive

**KPMG BC Region Pay Range Information**

In British Columbia, the expected base salary range for this position is $69,000 to $110,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offe

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