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Telecom Industry Leader
2 months ago
iQmetrix Software Development Corp is the leading provider of interconnected commerce software solutions for telecom retail.
The company's unique approach enables telecom retailers to provide an exceptional customer experience, empowering them to transact, activate, and fulfill products, as well as operate their business, and unify online and in-store experiences.
About iQmetrixFor 25 years, iQmetrix has been dedicated to helping leading brands in telecom grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. As a privately held SaaS company with employees in Canada, we strive to stay at the forefront of the rapidly evolving telecom industry.
Culture and BenefitsWe are on a self-management journey, working to move away from hierarchy restrictions. Our teams build collaborative peer-based networks where there are no bosses. We prioritize purpose-driven work, connecting individuals to meaning in their daily tasks. Our diverse and inclusive environment fosters growth and development.
Job DescriptionAs Vice President of Enterprise Account Management, you will lead a team to drive revenue growth, client retention, and customer success within North America's telecom sector. You will redefine engagement with longstanding enterprise clients and introduce innovative, value-driven approaches to client experience.
Key Responsibilities:- Develop and execute a strategic account management plan to drive client satisfaction, maximize revenue opportunities, and ensure long-term retention of key telecom enterprise clients.
- Achieve growth targets by identifying and capitalizing on upsell and cross-sell opportunities within existing accounts, ensuring alignment with overall revenue objectives.
- Establish and nurture strong relationships with executive-level stakeholders across telecom clients.
- Recruit, mentor, and lead a team of high-performing Account Managers, fostering a collaborative and results-oriented culture aligned with company goals.
We seek a seasoned professional with 12+ years in enterprise account management, sales, or customer success in B2B SaaS, with at least 5 years serving the North American Telecom industry. You must have a proven track record of leading and inspiring teams, fostering a high-performance culture, and developing future leaders.
You should possess a deep understanding of the North American telecom market, industry trends, regulatory landscape, and the unique challenges faced by telecom clients. Demonstrated ability to build and maintain strong executive-level relationships, particularly with telecom providers and carriers, is essential.
A strong analytical mindset, excellent communication skills, and proficiency in forecasting, financial reporting, and using CRM tools are required. A degree in Business, Communications, or a related field is preferred.
Salary and BenefitsWe offer a competitive salary range of $150,000 – 175,000 CAD base salary, plus additional variable compensation. Enjoy peace of mind with a comprehensive benefits package, covering medical, vision, and dental premiums for you and your entire family. Embrace work-life harmony with a flexible hybrid working environment and our trusted vacation and sick program.
We care about your family, offering maternity, adoption, and paternity leave salary top-ups, as well as ten 'New Baby Days' for all parents welcoming a new child into their life. Enjoy a 'Cultural Day' off annually to celebrate a day of religious or cultural significance.
