Customer Support Executive

1 month ago

Mississauga, Canada AMK Global Group Limited Full time

**Job Overview**:
AMK Global Canada is seeking a bilingual (French and English) Customer Support Executive to join our dynamic team in our Mississauga office. This role combines customer support responsibilities with administrative tasks and sales support. We welcome students who are looking to gain valuable work experience in a professional environment.

**Responsibilities**:

- Greet and welcome visitors in a professional and friendly manner.
- Answer, screen, and forward incoming phone calls in both French and English.
- Provide basic information about our company and services to clients and visitors.
- Maintain a tidy and welcoming reception area.
- Manage incoming and outgoing mail and deliveries.
- Schedule appointments and maintain calendars for sales team members.
- Conduct outbound sales calls to potential clients to generate leads.
- Maintain and update customer information in the company's CRM system.
- Coordinate with other departments to resolve customer issues.
- Coordinate meeting room bookings and ensure proper setup.
- Perform general administrative tasks such as filing, photocopying, and scanning.

**Requirements**:

- Fluency in both French and English (written and spoken)
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and multitasking abilities
- Customer service-oriented mindset
- Ability to work independently and as part of a team
- High school diploma or equivalent; current students are welcome to apply

**Preferred Qualifications**:

- Previous experience in a receptionist or administrative role (an asset but not required)
- Familiarity with CRM software
- Basic understanding of sales processes and terminology

**What We Offer**:

- Opportunity to gain valuable experience in a professional office environment
- Flexible schedule to accommodate students' academic commitments
- Supportive and collaborative work culture
- Potential for growth and advancement within the company

If you are a motivated individual with a passion for customer service and an interest in supporting sales operations, we encourage you to apply. AMK Global Canada is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

Type d'emploi : Temps plein, Temps partiel, Permanent

Rémunération : 16,55$ à 17,00$ par heure

Heures prévues : 40 par semaine

Avantages:

- Stationnement sur place

Horaire:

- 8 Heures
- Du Lundi au Vendredi
- Quart du matin

Langue:

- Français (Obligatoire)
- Anglais (Obligatoire)

Date de début prévue : 2024-11-18

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