Appraiser Success Specialist
14 hours ago
Appraiser Success Specialist Bilingual (English/French) Remote
Department: Success Team
Reporting to: Team Lead, Appraiser Success Team
Status: Full Time
About RPS
We are committed to building on our history of operational expertise, developing long-lasting relationships with our clients and partners as well as delivering the best and most innovative residential real estate solutions in the marketplace. We are a team who share the values of In It Together; Thinking Differently; Caring Wholeheartedly; and Moving Forward.
About the Role
The objective of this role is to set up our Appraisers and Clients for success. You will achieve this through proactive order management, designed to reduce turnaround time, reduce unnecessary incoming calls, and enhance our Appraiser and Client experience. As an Appraiser Success Specialist, you are driven by collective success and are naturally personable, professional, and collaborative. You will work closely and build effective relationships with our Appraisal Firms and Appraisers to minimize the delays and expedite in-progress appraisal orders.
You will add value by
- Proactively managing the lifecycle of in-progress orders by working closely with Appraisal firms and Appraisers on: o Ensuring that Appraisers are setting up appointments and delivering the report back within established service level agreements
- Obtaining all the necessary information Appraisers require to complete the order
- Adding detailed portal notes on steps taken to expedite the order and keep clients informed
- Developing and maintaining strong relationships with Appraisal firms and Appraisers, building RPS as a trusted brand
- Completing the necessary amount of outbound calls to appraisers and lenders to obtain required information and documents
- Always looking for opportunities to improve processes
- Utilizing all available tools to do the work - Participating in any other Success Team supporting activities
About you
- Fluently bilingual (written and verbal) in French and English
- Customer Obsessed - You understand our appraisers and clients, anticipate their needs and strive to exceed the customers’ expectations
- Interpersonal Skills - You can develop and maintain positive relationships and facilitate constructive interactions
- Active listening skills - You listen to the underlying message(s) and are open to feedback - Critical thinker - You determine client needs and the best course of action and think differently to creatively resolve challenges
- Technology - knowledge of Microsoft Office suite (primarily Word, Outlook, and Excel) - Education / Experience - High School or College or University; minimum of 1 - 3 years customer service experience in a call centre environment an asset
Other Information:
- Hours: Full time maximum of 35 hours per week
- Eligible for benefits, RRSP vacation, and personal days, health & wellness subsidy
- Schedule: Shifts can be required anytime between 8am-8pm, evening shifts, weekend or public holidays may also be required RPS Real Property Solutions is committed to attracting, hiring and promoting people based on their skills and abilities to do a job.
**Job Types**: Full-time, Permanent
**Salary**: From $40,000.00 per year
**Benefits**:
- Employee assistance program
- Paid time off
- RRSP match
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
**Language**:
- French (required)
Work Location: Remote
-
Appraiser
6 months ago
Remote, Canada Suncorp Valuations Full timeWhat do the Four Seasons Private Residences, the World's 3rd busiest airport, and one of the World's largest mines have in common? Our team has appraised them all! Suncorp Valuations is in the business of putting a dollar value on such assets. Do you want to, too? At Suncorp Valuations, we are on a mission to uphold our Customer Brand Promise: ON TIME,...
-
Appraiser/estimator
7 months ago
Remote, Canada Suncorp Valuations Full timeAPPRAISER/ESTIMATOR (BUILDINGS, CONTENT, EQUIPMENT) WESTERN CANADA (REMOTE) At Suncorp Valuations, we specialize in assigning monetary values to tangible assets such as the Four Seasons Private Residences, the World's 3rd busiest airport, and one of the World's largest mines. Do you want to, too? We’re seeking an ambitious individual to become a part of...
-
Machinery & Equipment Appraiser
6 months ago
Remote, Canada Suncorp Valuations Full timeMACHINERY & EQUIPMENT APPRAISER - VARIOUS OPPORTUNITIES CANADA / USA What do the Four Seasons Private Residences, the World's 3rd busiest airport, and one of the World's largest mines have in common? Our team has appraised them all! Suncorp Valuations is in the business of putting a dollar value on such assets. Do you want to, too? At Suncorp Valuations,...
-
Training Success Specialist
1 week ago
Remote, Canada Prosci Canada Full timeTraining Success Specialist **Role Summary** As Training Success Specialist supporting Prosci’s portfolio of training programs, you will partner with Instructors to ensure a positive participant experience. You will be responsible for meeting individual participant needs, and facilitation of virtual delivery platforms and problem-solving program issues...
-
Customer Success Specialist
3 days ago
Remote, Canada Cloudli Communications Full time**Who we are looking for**: A Customer Success specialist is responsible for developing customer relationships (“Customers” are both partners and end users of the service) that deliver retention and loyalty. Their job is to work closely with all “customers” to ensure they are satisfied with the services they receive and to support the them to fully...
-
Customer Success Specialist
14 hours ago
Remote, Canada WellnessLiving Full time**Title**: Customer Success Specialist - Level 2 **Salary**: Based on experience + Benefits + Vacation **Location**: Richmond Hill, ON **Length**: Full-time, Permanent **About Us**: WellnessLiving is one of the fastest growing software companies in North America with over 10 million users worldwide! Thousands of business owners in the fitness, wellness,...
-
Customer Success Specialist Co-op
7 months ago
Remote, Canada Browse AI Full time**About Browse AI** At **Browse AI**, one of the fastest growing SaaS startups in Canada, we're redefining the future of how millions of people access and use web data. We've empowered over 300,000 teams and individuals, democratizing access to web data that was once a luxury only big enterprises could afford. By joining our award-winning team, you'll be...
-
Implementation Success Analyst
7 months ago
Remote, Canada Qventus Full time**About Us**: Qventus is a real-time decision making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients. We use artificial intelligence and machine learning to create products that help nurses, doctors, and hospital staff anticipate...
-
Success Specialist
7 months ago
Remote, Canada Riva Full timeRiva is looking for an engaged and passionate Success Specialist to join our diverse, world-class team. We’re committed to supporting our clients with organized and methodical troubleshooting supporting the technologies today’s businesses need to succeed. WHO YOU ARE WHAT YOU WILL BE DOING More specifically, your duties will include: - Effectively...
-
Implementation Success Partner
7 months ago
Remote, Canada Qventus Full time**About Us**: Qventus is a real-time decision making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients. We use artificial intelligence and machine learning to create products that help nurses, doctors, and hospital staff anticipate...
-
Customer Success Manager
2 days ago
Remote, Canada ClearRisk Full time**About the Job (Remote Option Available)** This is a great opportunity to join the growing Customer Success team at ClearRisk, a rapidly scaling company within the Newfoundland Tech Sector. ClearRisk prides itself on the amazing team we have built to support the customers and each other. We have a collaborative team of Sales Executives, Customer Success,...
-
Customer Success Manager
14 hours ago
Remote, Canada Maximizer CRM Full time**About the Role**: At Maximizer, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who appreciate a performance-driven work environment rooted in creativity, professional development, integrity, and open communication. We’re looking for a relationship focused, data-oriented Customer...
-
Strategic Customer Success Manager
1 week ago
Remote, Canada SysAid Technologies Full timeSysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking a Customer Success Manager for our Strategic/Enterprise Customer Segment to join our team l to support some of our largest Global customers. Your primary responsibility will be to drive net retention, and usage, and build customer relationships....
-
Customer Success Associate
7 months ago
Remote, Canada Amilia Full time**Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...
-
Enterprise Customer Success Manager
6 months ago
Remote, Canada Orum Full timeThe Customer Success Team’s Mission is to support and enable our customers to successfully engage their team and prospects in a more personal and human way. We work to understand our customer’s business, proactively provide solutions to challenges, and ultimately help their business innovate and transform using Orum. The **Enterprise** **Customer...
-
Board Member
7 months ago
Remote, Canada Move Me Foundation Full time**Job Title**: Board Member - Human Resources Specialist **Location**:Partially REMOTE, with some travel required within the Greater Toronto Area (GTA) **Posting Expiry Date**: Open until filled **Commitment**: Minimum of 8- 10 hours per week **Job Type**: Part-time Volunteer **Salary**: $0.00 **Reports to**: Board Team **About Move Me...
-
Claims Vendor Manager
7 months ago
Remote, Canada The Commonwell Mutual Insurance Group Full time**Job title**: Vendor Manager **Job Location**: Remote **Who we are**: The Commonwell Mutual Insurance Group is not just another insurance company; we are a P&C Mutual company with solid grass roots within our community. We’re proud to be a leader within the P&C industry offering a Mutual experience rich with history, opportunity and exceptional customer...
-
Group Travel Specialist
7 months ago
Remote, Canada CAA North & East Ontario Full time**CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.**: CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We...
-
Administrative Specialist
7 months ago
Remote, Canada GSH Medical Full time**Position Title**: Medical Administration and Reception - Specialist Office **Reports to**: Regional Operations Manager **Job Status**:Maternity Leave Cover (12mo) - with the possibility of full time permanent We are looking for a skilled off site / work from home medical receptionist for our Chronic Pain division. You will be directly supporting our...
-
Digital Marketing Specialist
7 months ago
Remote, Canada Iron Will Raw Inc. Full time**About us** Iron Will Raw provides pet owners with safe and nutritious products made to the highest standards. Our premium quality raw pet food is produced in an internationally recognized HACCPCanada Certified facility. The Iron Will Raw Philosophy is to use nature as a foundation with enhanced science-based evidence to create raw food that best serves...